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Terri Clark

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4 results found

  1. Auto close tickets after payment is received

    13 votes
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    2 comments  ·  General  ·  Admin →
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    Terri Clark commented  · 

    We just had a customer who paid their ticket twice. An option for an auto-close of the ticket on payment receipt would avoid this situation.

    Terri Clark supported this idea  · 

  2. Allow Email's Subject Customization

    82 votes
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    under review  ·  20 comments  ·  General  ·  Admin →
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    Terri Clark commented  · 

    We've had complaints from customers about the Subject line on Estimate emails because of this. "Your Repair (message id: ___) is not very helpful for customers (or our internal staff) when they have more than one item in for repair.

    Terri Clark supported this idea  · 

  3. We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou

    16 votes
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    under review  ·  7 comments  ·  General  ·  Admin →
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    Terri Clark commented  · 

    For ticket automations, pdfs and email (probably for the portal as well, although we don't use the portal) having the ability to select which ticket custom fields appear on each type of communication individually would be very helpful. This could be similar to the way Customer Custom Fields and Asset Custom Fields work now.

    Terri Clark supported this idea  · 

  4. Tickets "Grouped By" only sorting every 100 tickets

    3 votes
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    1 comment  ·  General  ·  Admin →
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    Terri Clark commented  · 

    An alternative to this would be to just allow more than 100 tickets to display on the first page, but yes, our Service manager complains when she realizes that the ticket she was looking for got bumped out of the grouping and on to the second page.

    Terri Clark supported this idea  · 

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