I suggest you ...

We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou

We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.

We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.

We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it).

13 votes
Vote
Sign in
(thinking…)
Password icon
Signed in as (Sign out)
You have left! (?) (thinking…)
Duncan shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

6 comments

Sign in
(thinking…)
Password icon
Signed in as (Sign out)
Submitting...
  • Tim Nyberg commented  ·   ·  Flag as inappropriate

    There are a few similar post to this. It would be nice to be able to choose what is on the ticket Receipts as well as be able to add our own items. Such as text line and URL. Specifically, we have wanted to put a note on the Ticket Receipt to direct clients to the online portal to check the status of their repairs.

  • tbgsav commented  ·   ·  Flag as inappropriate

    My exact problem as well:
    "

    We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.

    We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.

    We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it)."

  • John Carter commented  ·   ·  Flag as inappropriate

    Would be great to add assets and other fields other than issue, customer name, and store information to the ticket receipt. We use them as claim checks for our customers.

  • Daniel Harrington commented  ·   ·  Flag as inappropriate

    Agreed, {ticket_custom_fields} needs more flexibility - e.g. {ticket_custom_fields_item1} so that all of the individual fields can be accessed in the PDF area.

Feedback and Knowledge Base