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Amit Mehta

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  1. 3 votes
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  2. 6 votes
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    2 comments  ·  General  ·  Admin →
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  3. 17 votes
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    under review  ·  1 comment  ·  General  ·  Admin →
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    Amit Mehta supported this idea  · 
  4. 23 votes
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    under review  ·  6 comments  ·  General  ·  Admin →
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    Amit Mehta supported this idea  · 
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    Amit Mehta commented  · 

    I recently sent this in, but realized that this post is the same request:
    We love the feature of sending Ticket updates and attaching notes by emailing "TICKET:xxxxx"
    Since these all come up as public (to the customer), is there a way to do this where it's internal (not to the customer)... that would be quite useful.

    is that correct?

  5. 1 vote
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    1 comment  ·  General  ·  Admin →
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    Amit Mehta commented  · 

    For sure... i think having the name in there would save time on each email, so we know if "there's a story" behind it and we can just delete the reminder. As it is, we'd have to click the link and open every one to know if its' relevant.

  6. 291 votes
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    65 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

    Amit Mehta supported this idea  · 
  7. 20 votes
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    under review  ·  8 comments  ·  General  ·  Admin →
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    Amit Mehta commented  · 

    FWIW, we ended up switching to ScreenConnect, and it's been good!

  8. 3 votes
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    0 comments  ·  General  ·  Admin →
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