Claude Louis

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  1. 4 votes
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      4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      Claude Louis commented  · 

      Troy, this is an additional level of protection from malware, extremely helpful to budding MSPs. Not every client has a firewall appliance onsite, and allows for protection to your residential clients, etc.

      This can be used as an effective parental control (blacklisting/whitelisting websites by name, type or IP) or value added service for all of the aformentioned. When particular sites are accessed but blocked, it allows the end user to send a request to whitelist. I like this feature as it can be very helpful against some client's worst threats--themselves. :) Seriously though, it's a measure of being proactive and blocks a lot of malware before it has an opportunity to manifest.

      A link to the site is here: https://umbrella.cisco.com/partners/msp-partners/

      As far as integration into RS, if it were simply a reporting tool, it would be helpful to know what threats are blocked.

      Claude Louis supported this idea  · 
    • 3 votes
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        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        Claude Louis shared this idea  · 
      • 225 votes
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          under review  ·  63 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          Claude Louis supported this idea  · 
          Claude Louis commented  · 

          Troy, how can I help expedite this process for SolarWinds N-Able/N-Central? We've recently signed up and I would vote this to 100 personally if I could. Have you gotten the API docs yet?

        • 67 votes
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            15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            Claude Louis supported this idea  · 
          • 183 votes
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              28 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              Claude Louis supported this idea  · 
            • 147 votes
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                37 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

                It’s planned, but no estimated time we’ll actually work on it.

                Claude Louis commented  · 

                Please allow the ability to customize the labels. I agree with Will. Our labels in the former software (which I believe is the same for both of us) allowed me to make a custom label that didn't have so much client information on it (for their privacy) but allow me to make a default template that said "for immediate service or repair, call ____ and our phone and web info. The only identifier for them was their name. I find that with our current tags, which we originally were keeping on people's machines are now being taken off since they dont really serve as a reminder. I can upload examples if need be. Currently, if I want to continue to do this, I'm with Nathan and have to manually create the label in the Dymo software and print it from there.

                Thanks!

                Example found here: https://drive.google.com/file/d/0B5eRjvQmjoYqWnJXSGQ2R3hNLU0/view?usp=sharing

                Claude Louis supported this idea  · 

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