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Online Reviews - Automatic

I am finishing up a customization to automatically collect customer feedback when job is completed, and convert a substantial % into positive and authentic online Reviews. This would tie into Google, Yelp, Facebook, and other review sites. Positive customer comments would also appear automatically on the website.

I will keep you updated.

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mcody shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Tim Nyberg commented  ·   ·  Flag as inappropriate

    This is something we could all use, if you could pull it off in Marketr then even better.

    Here is something I found, if we could do something like this, a wall of sorts so only the people wanting to leave good reviews would make it that step. Those that wouldn't recommend you wouldn't get to the step of the review.

    here is something to look at - http://www.amplifymybusinessnow.com/reviews/?mgs1=7789peosR4

  • Ryan (CTO, Pinellas Computers) commented  ·   ·  Flag as inappropriate

    Hey everyone! I actually made a post similar to this a few months before this one, but this one seems to have more of a following. However, this post is now over a year old and no updates have been made by @mcody, so I figured I might add in my idea to see if it would be fitting...

    I should mention that we use the Marketr automatic 2-week follow-up to request feedback. Negative experiences are urged to contact us, positive are given a link to our website which hosts direct links to Yelp, Google, Facebook, YellowPages, Thumbtack and AngiesList. This works extremely well for us, and we get a ton of reviews on those websites, and a good handful are replied directly in Marketr (which is kind of useless but oh well). And obviously if we know a customer is pissed, we just manually opt them out of email marketing to avoid them getting that email. The only things I would love to improve are these:

    1. A way to funnel unhappy clients to get in touch with us instead of leaving a bad review. Maybe like a "rate us from 1-5" on a star scale, and only forward them to the review link if they select 4 or 5. If they select 1-3, it would forward them to a private feedback form that gets emailed to us only.

    2. Make it EASIER for real customers to write a review. Maybe some kind of pre-authenticated link or API integration to allow a review to be posted without the customer having to login or create an account with the review site? I don't even think this is something RS could help with, but it would be cool...

    3. Track customer activity and feedback/reviews by using stats on the links clicked on inside of Marketr emails. A report to see HOW MANY customers open the Marketr emails, and how many click the review links. Then we could figure out how to better convert review emails to actual online reviews.

    My main idea (and the thing I think RS could help with) would be a way to CAPTURE and IMPORT reviews and ratings FROM those websites, and then UPDATE the customer's account in RS. We have a custom dropdown field in Customer settings called "Pulse" with options for "Happy" "Meh" and "Sad" where we MANUALLY keep track of online reviews and the customer's satisfaction rating. This is terribly manual, but it's really nice to be able to thank customers for positive reviews, and tell unhappy customer's we're going to work hard to make them happier than their last visit!

    Even better would be to track/report on WHICH review site the feedback was left, what was our SCORE on the review site (1-5 or A-F), and an EXCERPT of the actual review transcript (if any). Since feedback is such an important part of small business referrals - why not integrate it more in the RS system? Seeing actual feedback in the Customer Profile or on the Service Ticket, and some kind of Report on the overall "pulse" of our database would be ultra-helpful!

  • Becker Mosleh commented  ·   ·  Flag as inappropriate

    Also, if you could have these reviews follow up via emailed and texted to customer. Manager can send chose how to send them. To all customer not only customer with tickets, customers who makes purchases as well.

  • Becker Mosleh commented  ·   ·  Flag as inappropriate

    Any updates on this online reviews?
    Online reviews very important. Especially when you can forward the good reviews to online sites like google, yelp and facebook. The bad reviews can come to the manager without being posted online.

    Maybe something like Podium.com or signpost.com would be very very helpful

    Thank you

  • Ed commented  ·   ·  Flag as inappropriate

    An add on to Yotpo or Collect Loyality would be great!

  • Tim Nyberg commented  ·   ·  Flag as inappropriate

    A one stop shop for testimonials that would also post them to give social media would be great and is much needed. Good luck with Yelp....

  • Kyle Hanson commented  ·   ·  Flag as inappropriate

    How's the feedback prooject coming along? I'd be interested to see how you've implemented it. Reviews are huuge for us, and if there's a good way to increase those, that's awesome!

  • CCW Technology commented  ·   ·  Flag as inappropriate

    I have just added this into my 2 week follow up. It has worked for me. I'm not suggesting they don't complete this feature, I agree with it. The 2 week email with a request for a positive review may be a good work around for you in the meantime.

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