Sam James
My feedback
11 results found
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44 votes
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91 votes
An error occurred while saving the comment An error occurred while saving the comment Just checking out 3cx now. looks more polished than freepbx but not sure if it supports http lookup source? But does have much better integration as a whole with crm integrations readily available!
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185 votes
We recently added multiple addresses, more to come.
An error occurred while saving the comment Holy crap this is exactly what the api needs to fix and open up pbx to 3CX for starters amongst others. Syncro doesn’t have a feedback base but to see someone has literally came up with the big dream fix.
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24 votes
An error occurred while saving the comment Any progress or thoughts on this? The PBX module kinda technically already does a number lookup, perhaps the leads module can use this to lookup the customer and link to them?
An error occurred while saving the comment Any updates on this potentially amazing feature
An error occurred while saving the comment Also tried putting it in the body of the email
An error occurred while saving the comment This isn't working. Have tried adding from:(customer number) at end of subject field (this works for email address) which doesn't work. Also tried sending from a different email address to what my asterisk box uses (as it was just picking up our domain and messing up).
Anyone have it working wanna share their setup?
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72 votes
Hi folks!
Wanted to respond here and let you know that since this integration was requested, we launched Syncro!
Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.
You can check Syncro out at https://syncromsp.com/?campID=uvat
If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)
Let me know if you have any questions,
Troy
An error occurred while saving the comment I no longer use Atera (too many issues) so subtracting my votes. Thanks for the feedback update though.
An error occurred while saving the comment Troy has said that they seem to encroach on Repairshopr's features and may overlap too much.
I will have to disagree as I am currently using them side by side but still using repairshopr for invoicing (linked to Xero) and ticketing, using Atera purely for alerts and remote support.
Please reconsider as solarwinds/n-able is pissing off people left/right/centre
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130 votes
An error occurred while saving the comment We have chip and pin too in the UK.
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104 votes
We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.
An error occurred while saving the comment Any love or alternatives? Especially as they gear up to go worldwide. (USA https://gocardless.com/en-us/)
An error occurred while saving the comment Oh and 1% capped at £2 is not to be sniffed at!
An error occurred while saving the comment Now coming stateside and many many other countries (look at the bottom link - currently viewing!)
I don't think there will ever by an all in one approach from what I've seen!
An error occurred while saving the comment Stripe looked almost there until they categorically turn down anyone doing IT services. I'll post whatever I can find. You want chip and pin option too? We use izettle for that.
An error occurred while saving the comment That's a fair shout if there is an all in one solution I'll keep looking but haven't managed to find one yet. I mean once authorised you can take one off payments for invoices (not just recurring) but it doesn't directly support card payments, just debits from bank accounts (and it takes about a week to hit your account). So really what you want is something like authorize.net but without the massive fees and minimum spends that their merchant accounts tried with me :)
An error occurred while saving the comment Just gone through 35 odd people checking off their gocardless payment :( and then manually took another 5 manually for outstanding bills.
Got some more UK techs signed up so we'll get them to vote too! :P
An error occurred while saving the comment Hi @Matt Ed
We got put with a expensive solution with minimum spends and all kinds of stuff.
Gocardless however is so so so cheap. With preauthorisation all recurring invoices (or new invoices) could be collection automatically and marked as paid in the invoices system.
Quickfile (accounting) had it integrated and it worked great (could also collect outstanding amounts at a push of a button).
An error occurred while saving the comment At the moment I'm doing it manually with gocardless :) would be useful to be able to automate monthly payments as well as give the offer to pay one off - the fees are so cheap!
An error occurred while saving the comment Great news.
I was looking at using Xero then integrating to Gocardless that way. A bit messy but Authorize.net fees + the compulsory merchant fees were a bit too high for us.
Keep us posted. :D
An error occurred while saving the comment Ok Now i'm not sure - Support told me authorize.net is USA only but it turns out they may support UK? Can someone confirm? Looks pricey though. If payment is taken in repairshopr then synced into quickbooks does it take into consideration payment fees (subtracted from customer paid amount to authorize.net)
An error occurred while saving the comment As we know authorize.net is USA only. So I was told to check out Stripe...
Turns out if we provide any support to home PC users we can't use stripe. It's on their prohibited business list.. :(
"Hello Sam,
Thank you for waiting while I looked into this for you!
Our financial partners impose some fairly strict limitations on the type of businesses we can work with, and this business type has been found to be at a much higher risk of chargebacks than they are comfortable with supporting..
To be clear, this is not because there's a problem with your business. A few bad actors in the sector can unfortunately result in our financial partners being unwilling to accept the risk of providing credit services to this category of business. I'm sorry we can't do better for you, and wish you great success!
Best,
Elaine"So now I'll have to checkout how the quickbooks payments integration works and use that to collect payments until something else comes to fruition - but they are dragging their heels so I won't be able to provide any feedback (going to call them tomorrow)
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6 votes
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47 votes
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20 votes
An error occurred while saving the comment Is this now working?
Thanks
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4 votes
An error occurred while saving the comment Quickpayment but for multiple invoices on the invoices page! Superb when dealing with recurring payments for example when reconciling!
Also maybe an idea to set some recurring invoices to not track payments - in case you ever wanted to?
Syncro doesn’t have a feedback portal so here we go. 3CX custom crm plugin works...somewhat. It does a lookup on the customer api and stores as a contact to the phone book so callerid works server side.
But just like other pbxs it is majorly held back by contacts not being included in api customers query. Incoming and outgoing calls are logged. But not for contacts arrregh!