Sam James

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  1. 24 votes
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    11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James commented  · 

    Any progress or thoughts on this? The PBX module kinda technically already does a number lookup, perhaps the leads module can use this to lookup the customer and link to them?

    Sam James commented  · 

    Any updates on this potentially amazing feature

    Sam James supported this idea  · 
    Sam James commented  · 

    Also tried putting it in the body of the email

    Sam James commented  · 

    This isn't working. Have tried adding from:(customer number) at end of subject field (this works for email address) which doesn't work. Also tried sending from a different email address to what my asterisk box uses (as it was just picking up our domain and messing up).

    Anyone have it working wanna share their setup?

  2. 66 votes
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    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks!

    Wanted to respond here and let you know that since this integration was requested, we launched Syncro!

    Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.

    You can check Syncro out at https://syncromsp.com/?campID=uvat

    If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)

    Let me know if you have any questions,

    Troy

    Sam James commented  · 

    I no longer use Atera (too many issues) so subtracting my votes. Thanks for the feedback update though.

    Sam James commented  · 

    Troy has said that they seem to encroach on Repairshopr's features and may overlap too much.

    I will have to disagree as I am currently using them side by side but still using repairshopr for invoicing (linked to Xero) and ticketing, using Atera purely for alerts and remote support.

    Please reconsider as solarwinds/n-able is pissing off people left/right/centre

  3. 78 votes
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    under review  ·  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James supported this idea  · 
    Sam James commented  · 

    Just checking out 3cx now. looks more polished than freepbx but not sure if it supports http lookup source? But does have much better integration as a whole with crm integrations readily available!

  4. 105 votes
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    18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James commented  · 

    We have chip and pin too in the UK.

  5. 89 votes
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    49 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.

    Sam James commented  · 

    Any love or alternatives? Especially as they gear up to go worldwide. (USA https://gocardless.com/en-us/)

    Sam James commented  · 

    Oh and 1% capped at £2 is not to be sniffed at!

    Sam James commented  · 

    Now coming stateside and many many other countries (look at the bottom link - currently viewing!)

    https://gocardless.com/en-us/

    I don't think there will ever by an all in one approach from what I've seen!

    Sam James commented  · 

    Stripe looked almost there until they categorically turn down anyone doing IT services. I'll post whatever I can find. You want chip and pin option too? We use izettle for that.

    Sam James commented  · 

    That's a fair shout if there is an all in one solution I'll keep looking but haven't managed to find one yet. I mean once authorised you can take one off payments for invoices (not just recurring) but it doesn't directly support card payments, just debits from bank accounts (and it takes about a week to hit your account). So really what you want is something like authorize.net but without the massive fees and minimum spends that their merchant accounts tried with me :)

    Sam James commented  · 

    Just gone through 35 odd people checking off their gocardless payment :( and then manually took another 5 manually for outstanding bills.

    Got some more UK techs signed up so we'll get them to vote too! :P

    Sam James commented  · 

    Hi @Matt Ed

    We got put with a expensive solution with minimum spends and all kinds of stuff.

    Gocardless however is so so so cheap. With preauthorisation all recurring invoices (or new invoices) could be collection automatically and marked as paid in the invoices system.

    Quickfile (accounting) had it integrated and it worked great (could also collect outstanding amounts at a push of a button).

    Sam James commented  · 

    At the moment I'm doing it manually with gocardless :) would be useful to be able to automate monthly payments as well as give the offer to pay one off - the fees are so cheap!

    Sam James commented  · 

    Great news.

    I was looking at using Xero then integrating to Gocardless that way. A bit messy but Authorize.net fees + the compulsory merchant fees were a bit too high for us.

    Keep us posted. :D

    Sam James commented  · 

    Ok Now i'm not sure - Support told me authorize.net is USA only but it turns out they may support UK? Can someone confirm? Looks pricey though. If payment is taken in repairshopr then synced into quickbooks does it take into consideration payment fees (subtracted from customer paid amount to authorize.net)

    Sam James commented  · 

    As we know authorize.net is USA only. So I was told to check out Stripe...

    Turns out if we provide any support to home PC users we can't use stripe. It's on their prohibited business list.. :(

    "Hello Sam,
    Thank you for waiting while I looked into this for you!
    Our financial partners impose some fairly strict limitations on the type of businesses we can work with, and this business type has been found to be at a much higher risk of chargebacks than they are comfortable with supporting..
    To be clear, this is not because there's a problem with your business. A few bad actors in the sector can unfortunately result in our financial partners being unwilling to accept the risk of providing credit services to this category of business. I'm sorry we can't do better for you, and wish you great success!
    Best,
    Elaine"

    So now I'll have to checkout how the quickbooks payments integration works and use that to collect payments until something else comes to fruition - but they are dragging their heels so I won't be able to provide any feedback (going to call them tomorrow)

    Sam James shared this idea  · 
  6. 6 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James shared this idea  · 
  7. 48 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James supported this idea  · 
  8. 84 votes
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    under review  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James commented  · 

    The current label (customer) is too big in my opinion especially if we want to label smaller items like power chargers. Just a small basic one with customer details would do me - maybe a small company logo

    Sam James supported this idea  · 
  9. 20 votes
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    under review  ·  32 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James commented  · 

    Is this now working?

    Thanks

  10. 150 votes
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    39 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

    It’s planned, but no estimated time we’ll actually work on it.

    Sam James commented  · 

    Yes please! The current label size is pretty big with a lot of white space. I'd like to use a smaller label size with perhaps less info. Thanks

  11. 4 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Sam James commented  · 

    Quickpayment but for multiple invoices on the invoices page! Superb when dealing with recurring payments for example when reconciling!

    Also maybe an idea to set some recurring invoices to not track payments - in case you ever wanted to?

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