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  1. 258 votes
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    66 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.

    January 28th 2016

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    jeff commented  · 

    Back here again to request GSX API access for, at least, new asset creation. See that fixably.com has this feature now integrated in addition to Apple's Appointment Scheduler.

    To reiterate, this would save an enormous amount of time due to double entry/transcription and avoid data entry errors, not to mention having updated information available, within RS, related to the unit's warranty status, purchase dates, etc.

    I am also begging for this to happen after using RS for 5+ years now.

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    jeff commented  · 

    Absolutely still waiting on this since we started using RS 4 years ago. I'm putting all my votes into it as it would save our company and all AASPs massive amounts of time to be able to bring device/warranty info straight from Apple into RS asset creation. It would also prevent coverage data from going stale on static asset records if it could query GSX warranty status on demand or with a button.

    I'll also second Nick's comment and say that we'd be willing to pay extra for it. We've already been paying extra for GestioTech Mini to (more) easily copy asset data into RS (instead of the GSX website, ugh) which as of a few weeks ago is also now DOA.

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    jeff commented  · 

    Service providers received an email this week indicating that the GSX APIs are being updated to use RESTful starting in June, 2019.

    I'm sharing this because it could be a good time to lay the foundation for any integration if you might still be reviewing it (I hope so!).

    I don't know that I'm technically allowed to share the whole message since it's an ASP communication, but the article within GSX is SN4911 if anyone at RS has access.

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    jeff commented  · 

    Just back again this year to throw all of my weight behind this. RS drastically changed our AASP/PSP business for the better several years ago, integrating and streamlining so many of our procedures and so much of our workflow.

    Having GSX integration, even the simple lookup functions to populate the Asset records, would not only save our staff hundreds of hours over the course of a year (if you don't know, GSX is possibly the most terribly designed and unreliable website on the internet), but would really complete our ticketing, repair, and invoicing flow almost COMPLETELY.

    Please see GestioTech (https://www.gestiotech.eu/) for the type of implementation/integration we are looking for. We use this product now because the GSX site is SO AMAZINGLY TERRIBLE, but having it built into RS would be a complete game-changer for us AASPs and PSPs.

    To be clear, the GSX website is very bad (did I mention that), but the uptime/reliability on the backend and APIs is far better than the site itself.

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    jeff commented  · 

    And just to clarify (and I think I speak for most AASPs interested in this feature), we are mainly interested in the standard GSX lookup API integration, not a full Apple repair management tool (which is what GSX does). The API supports standard lookups like machine type, warranty status, etc. Here we are just looking for something to auto-fill the machine type, factory configuration information, and warranty status in the RS asset creation window.

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    jeff commented  · 

    I would also be interested in an update on this. We currently use GestioTech to run serial numbers on the iMacs we use for RepairShopr, then cut/paste info from there into the Asset fields of RS. We are now looking to replace our checkin units with iPad Pros, which render RepairShopr remarkably well. However, the GSX web portal is virtually unusable on iOS, and GestioTech does not exist for iOS, so an inline GSX lookup would be perfect for this scenario.

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    jeff commented  · 

    Please please please integrate GSX for AASP and PSP clients. There are no good alternatives that don't extend lookup/checkin time significantly. It would streamline our process so perfectly and allow us to track repair tickets from start to finish almost exclusively within RS, depending on the extent of integration.

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    jeff commented  · 

    Absolutely on board with GSX integration. Would save a lot of time during ticket creation and add very useful/searchable info to tickets.

  2. 2 votes
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    1 comment  ·  General  ·  Admin →
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    jeff commented  · 

    agree with this. i would like to be able to see where NEW customers are coming from (i.e. for the last 3-6 months) since we have closed a location.

  3. 68 votes
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    21 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?

    Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?

    It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.

    Keep voting and commenting..

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    jeff commented  · 

    Came here looking to vote on adding rich formatting to ticket comments. Ran out of votes, but there are a lot of other good ideas here as well.

    Customer skim ticket updates or don't read them at all. We'd love to be able to draw attention to certain parts of a message. The signature option for logged in user would be awesome as well.

  4. 0 votes
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    0 comments  ·  General  ·  Admin →
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    jeff shared this idea  · 
  5. 6 votes
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    jeff shared this idea  · 
  6. 65 votes
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    under review  ·  11 comments  ·  General  ·  Admin →
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    jeff supported this idea  · 
  7. 22 votes
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    7 comments  ·  General  ·  Admin →
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    jeff commented  · 

    This would be fantastic. As it is, we can add as many as we want, but some custom statuses are similar and should be grouped together in the drop down. When a custom ticket status is created, it appears in a gray box that looks like it might be draggable (to reorder the items) but it is not.

    As it is, to create our own order we must delete everything there and re-enter in the order we want them to appear in the drop down list.

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