jeff

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  1. 200 votes
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    51 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    jeff commented  · 

    Service providers received an email this week indicating that the GSX APIs are being updated to use RESTful starting in June, 2019.

    I'm sharing this because it could be a good time to lay the foundation for any integration if you might still be reviewing it (I hope so!).

    I don't know that I'm technically allowed to share the whole message since it's an ASP communication, but the article within GSX is SN4911 if anyone at RS has access.

    jeff commented  · 

    Just back again this year to throw all of my weight behind this. RS drastically changed our AASP/PSP business for the better several years ago, integrating and streamlining so many of our procedures and so much of our workflow.

    Having GSX integration, even the simple lookup functions to populate the Asset records, would not only save our staff hundreds of hours over the course of a year (if you don't know, GSX is possibly the most terribly designed and unreliable website on the internet), but would really complete our ticketing, repair, and invoicing flow almost COMPLETELY.

    Please see GestioTech (https://www.gestiotech.eu/) for the type of implementation/integration we are looking for. We use this product now because the GSX site is SO AMAZINGLY TERRIBLE, but having it built into RS would be a complete game-changer for us AASPs and PSPs.

    To be clear, the GSX website is very bad (did I mention that), but the uptime/reliability on the backend and APIs is far better than the site itself.

    jeff commented  · 

    And just to clarify (and I think I speak for most AASPs interested in this feature), we are mainly interested in the standard GSX lookup API integration, not a full Apple repair management tool (which is what GSX does). The API supports standard lookups like machine type, warranty status, etc. Here we are just looking for something to auto-fill the machine type, factory configuration information, and warranty status in the RS asset creation window.

    jeff commented  · 

    I would also be interested in an update on this. We currently use GestioTech to run serial numbers on the iMacs we use for RepairShopr, then cut/paste info from there into the Asset fields of RS. We are now looking to replace our checkin units with iPad Pros, which render RepairShopr remarkably well. However, the GSX web portal is virtually unusable on iOS, and GestioTech does not exist for iOS, so an inline GSX lookup would be perfect for this scenario.

    jeff commented  · 

    Please please please integrate GSX for AASP and PSP clients. There are no good alternatives that don't extend lookup/checkin time significantly. It would streamline our process so perfectly and allow us to track repair tickets from start to finish almost exclusively within RS, depending on the extent of integration.

    jeff supported this idea  · 
    jeff commented  · 

    Absolutely on board with GSX integration. Would save a lot of time during ticket creation and add very useful/searchable info to tickets.

  2. 13 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    jeff supported this idea  · 
  3. 7 votes
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    jeff supported this idea  · 
  4. 6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    jeff shared this idea  · 
  5. 57 votes
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    under review  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    jeff supported this idea  · 
  6. 47 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 8 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    jeff commented  · 

    This would be fantastic. As it is, we can add as many as we want, but some custom statuses are similar and should be grouped together in the drop down. When a custom ticket status is created, it appears in a gray box that looks like it might be draggable (to reorder the items) but it is not.

    As it is, to create our own order we must delete everything there and re-enter in the order we want them to appear in the drop down list.

    jeff supported this idea  · 

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