We use the status field with Zapier and trello to move tickets about etc. When customer reply to a comment, it changes the status to 'customer reply' which is all very we ll, but we then lost what the status _WAS_ before they replied. Would it be an idea to have a 2nd status filed, that can be accessed via Zapier that is not affected by anything other than admin defined changes (manual, zapier, automation etc)

Feature Friday is terrible. Only the forced pop-ups when you log in to Apple's GSX are worse. Please get rid of it. It pops up at the worst possible times. I even negotiated a 4 day work week with my boss so I didn't have to come in on Friday. And yet, there it is on Monday, the next time I pull up RepairShopr.

make the signature boxes stand out more in dark mode. can be hard to distinguish where they are on the screen.

Would like the ability to email comments to a ticket but as a private note.

Using the method mention in this url (i.e. subject= TICKET:TicketNumber, etc.);
https://feedback.repairshopr.com/forums/165658-general/suggestions/6373753-tech-ticket-comments-via-email, creates the comments as 'public', and with a type of 'contact'.

The default seems to be a 'contact' type with a public note.

Any suggestions?

When you click on a ticket you have the ability to select no tech. But on the ticket dashboard, there is no option to select no tech. It would help speed things up if I didn't have to click into a ticket to select no tech.

Report to show number of leads and how many have been converted over a selectable time period

allows you to see number of converted leads/total leads by week or month for the last X months

currently you can see current and last month on the leads header so this should be a simple implementation that allows you to see how affective you are being on lead conversion without taking manual figures every month

It would be great to be able to send worksheets in an email as an attachement without having to print them to PDF and upload them to the ticket first.

Website integration adapt to screen size of device website is being used on.

Better Device icons for website widget icon in .PNG file format

Repair Shopr app integration with Magic jack business to receive text and calls work in app.

We pull parts once an estimate is made or approved, it would be nice to select the serial number before invoicing. We now have to manually add the serial to the description in the estimate to assure the part that was taken is match up to the correct serial number when we invoice it.

I would suggest making ticket creation of/from a particular asset available from the mobile app. In this way once you have scanned the barcode through the app you can Link the ticket to an asset like you can already through the desktop version. Then if you go out to a customer you can use the mobile device start to finish.

As a managed service provider it is important to keep customers organized. Currently, there is no way to add an account number to customer other than using Custom Fields. This works for initial use, but the account numbers are not searchable in the Customers tab rendering the custom field useless. Also, if there was an internal account number we could add an account number tag onto invoices, tickets, etc.

When looking at an account, there is the list of all tickets under the account. When you click on "view all" it only pulls up the tickets for the current location you are in. It should pull up all of the tickets, not just the ones for the current location.

Whenever a new window opens the cursor should be in the box and ready for data entry on all pages.

I would like to be able to attached a PDF to individual parts on the Product /inventory page. Currently we can only attach a JPEG type file.

This includes one part number with a quantity of more than one.

Be able to assign a larger job to more than one tech.

It would be nice if there was a link in the customer info area of a ticket to the customer's documentation. Currently you have to click the customer name and then go to the Wiki link on their detail page.
A Documentation link under their name or under info would make it quicker and easier to access any needed info.

it would be nice to make more then one photo public at a time so it will be faster when you need to make 10 plus photos public

we would like to be able to add shipping destination on invoices and estimates