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  1. Hide cost when entering parts / looking at inventory

    Sometimes you need to add a part to add/view charges or you want to go into inventory to look up a quantity or sales price.

    Right now you have to make sure the client can not see your screen as you obviously don't want clients to know what the markup is.

    There should be an option to HIDE the cost of an item when putting in add/view charges as well when you are in inventory.

    9 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Appointments with Contacts

      The ability to create appointments with Contacts, not just the primary customer.
      You can do this now, but a ticket has to be created in the Contact's name, so creating just an appointment-only with a Contact is not possible

      3 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Integrate Tsheets for timekeeping.

        My company and I have been using Tsheets to track out time in and out of our shop and it has worked wonderfully (it integrates with QuickBooks very well). I was hoping to see if Tsheets integration for tickets could be a thing.

        6 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Please, Please, Please - Add recurring appointments to your calendar.

          I have multiple meetings that occur every month. Recurring appointments are critical to me being able to use RepairShopr's calendar. The whole point of us moving to RepairShopr is to get everything on one platform. Without recurring appointments, I will have to use Google calendar which really defeats the purpose of moving to Repairhopr in the first place.

          7 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Timeclock access on mobile app

            On occasion, I use the RS mobile app to access, view, and enter time on tickets. One thing that would be awesome at times is access to clocking in and out from the mobile app, as on occasion I don't have access to a computer immediately upon starting or ending my day.

            6 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Select customer “Ship to” on Estimates and Invoices

              It’s great that you can add multiple locations in each customer, but unless for us if we cannot select the ship to for Estimates and Invoices.

              8 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Searching by Physical Location

                allow searching by physical location and serial number. Not just name or description.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Cursor

                  Whenever a new window opens the cursor should be in the box and ready for data entry on all pages.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Lead Update

                    I love the new UI, even though I held onto the old one until it was drowned. I am suggesting that we put the delete option as one of the main buttons instead of having to click the ... Then delete. The new update added one extra click. Not too major but still helps with combing through them a little faster.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Product/Inventory page - PDF attachments

                      I would like to be able to attached a PDF to individual parts on the Product /inventory page. Currently we can only attach a JPEG type file.

                      This includes one part number with a quantity of more than one.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Refurbs/Outside Vendors

                        in our business we need to send some parts out for repair by outside vendors. These are parts in our inventory and we would like to be able to remove it from inventory, ship to the vendor and then receive it back in when the repairs are complete. We would also want to attached any part certifications to the part. I want to be able to pick the vendor it is being shipped to and it should be trackable.

                        Currently Repairshopr doesn't have this function. I would like to see this area upgraded. I would also like to see the…

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Products/inventory Page

                          On the inventory/products main page i would like to see one of the sortable headers replaced. the item "maintain stock - true/false" is not needed for viewing on the page. I would like to see it replaced with "Physical location" taken from the product details page. This would allow the user a fast way to locate the part without having to click on the part to find the location.

                          it would also be nice if we could customize the headers by choosing what we want to see and we should be able to pick from all the fields on the…

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Assign to more than one tech

                            Be able to assign a larger job to more than one tech.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • make RMA's searchable or viewable by status.

                              As of right now, in the RMA/Returns Tracker - once an RMA is set to "resolved" it is hidden from view, and we can't see it again if we need to look it up for documentation or research purposes. A button to view completed, or a search function to see RMAs by status is needed.

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add manual item to estimate via csv or text

                                As we always have bulk list of items to enter manually which cost time (as general service business), it will be more easy to insert manual items to estimate via csv file if you can provide import option some were in the estimate page.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Invoice Quick view

                                  add an email button to it, to quickly email invoices to clients

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Recur Billing -Proration/Extension Billing options for NEW subscription/devices added to existing subscriptions

                                    So the problem I see lies with the way recur adds new devices to an existing customer then bills yearly at a specific date based on the then current quantity regardless of rather each device/subscription was active a year.

                                    Example, We sell our current client a yearly MAV subscription on a service call, setup yearly auto billing per their request. Three months later they request one more device be added at another yearly fee, then 2 months later 1 more and so on (our yearly fee is charged upfront each time). The problem is unless I extend and billing out…

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • add a PO link to tickets

                                      Link PO's to the ticket- even create a link to create one from the ticket and integrate the parts needed.

                                      1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add the Z report to scheduled reports

                                        Since I monitor the cash drawer from a remote location, it would be great to have the Z-report sent to me automatically each day. Thanks!

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please add an option in customer portal to create new ticket from asset

                                          In this option, customer can click on asset to create new ticket and ticket will create under particular assets. (it will be more easy to customer, instead of collecting all details from machine for the inquiry )

                                          other thing is we can convert same link to QR code and stick in the asset that will support customer to request work with correct machine details intently.(if the portal with password it will ask for it , other ways ticket will be generated immediately.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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