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  1. Update the font color in month to date stats for a Dark Mode. It is currently still dark

    Really like dark mode. Nice on the eyes, especially at night. The font color does not change inside the leftmost pie chart on the dashboard.

    4 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Require Ticket Completed Public Comment

      It would be helpful if a Public Comment with the status completed was required before a ticket can be resolved. My techs sometimes forget to submit their comments before resolving. Or they make them private since the default to public option for tickets does not work.

      6 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Appointment blackout times

        We need the ability to blackout times and dates in the future with a real calendar--beyond simply a recurring weekly view that shows the same availability each week.

        2 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Apply Contract Pricing Discounts to Product Categories

          Hey everyone, lets talk about Contract Pricing and discounts.

          I have a ton of items in product categories, and some of my customers get a discount based on the product category, which we try and handle through Contracts.

          Here's a scenario:

          I have a customer that resells small cylinders of gas that we manufacture in house. My margin on these is decent, so they get 30% off our list pricing of any gas. The problem is that there are something like 300 SKUs easily in this category. I can't add all of these manually every time we get set up…

          6 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Status for mailed invoices

            Just like how emailed invoices show their status, having the ability to mark invoices as having been paper mailed would be great. We often go through invoices and double check that all have been sent and there's no real way to know for paper invoices except making a note in the ticket and reviewing ticket notes.

            Something just like the radio button for "paid" would be awesome.

            2 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Ticket Comments: options to pin, highlight, RTF needed

              We need a way to make certain ticket comments more visible than others.

              Perhaps the ability to pin a ticket to the top (thus breaking the most-recent-first default sorting method), or change ticket comment background color, or star or flag tickets...

              Rich Text Formatting in ticket comments would also be helpful–options to bold, underline, highlight, and bullets would allow for information and individual words to stand out.

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Per Day Appointment booking

                Right now, you can't change hours for individual days on the appointment booking module in Custom Widgets. Right now, we have a custom widget for appointment booking, but it won't let us make Saturday hours shorter than weekday hours. Seriously?

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Redesign the ticket dashboard and/or create a trello like project mangament UI

                  Been trying to use the ticket dashboard for 2 years for project management of all the repairs and flow of executing the repairs daily, however it just seems to not click for me. Perhaps I'm unaware of something else to use, or different way to use the dashboard, but recently came across trello, and started using this for both companies I own and operate daily. Had a lightbulb when I I was using this repair board I made for hte shop, that it'd be insane awesome addition to this already amazing CMS ticketing and more system. Would be one more…

                  3 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Product/Inventory page - PDF attachments

                    I would like to be able to attached a PDF to individual parts on the Product /inventory page. Currently we can only attach a JPEG type file.

                    This includes one part number with a quantity of more than one.

                    9 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow the re-naming of the widget deivce options

                      Ok so this is kind of hard to explain but instead of "Colors" and/or "Network" we should be able to write in what ever we want. it would help for things like custom PC builds which are not repairs

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add Ticket Time to Calendar

                        This is kind of a 2-parter, offering a solution to an existing problem:
                        It would be very handy if the minutes/hours entered on a ticket, posted to the technician's calendar.

                        Personally, I like to visually see me and my technician's appointments on the Calendar, primarily because it helps to get a quick idea of how busy (billable) we are without building a report, and it also helps each of us remember exactly what job we were on and what day.

                        Before I realized adjusting existing calendar events caused the appointment to be cancelled and re-created (which also cancels the event…

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to rename Uploaded Pictures or attachments in Ticket

                          My Techs use Tablets and take a fair number of pics to document problems. It would be nice to be able to rename these to something that identifies them when trying to view them at a later date. As it is you have to click on each one to see what it is.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Facebook Appointments

                            Hi,
                            Can we make it possible to sync the appointments made on Facebook Page with RS Appointments?
                            The FB Appointments are already syncing to the same google calendar RS is synced to. So maybe the link could either sync with FB or Google.
                            This will be very helpful as a lot of customers use FB to make an appointment so instead of referring them to RS appointments, we keep them in FB but RS blocks the same time slot, in case we get an appointment in RS at the same time.

                            Thank you

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make Private comments editable

                              Make Private comments editable.
                              I know this has been raised before but it would be soooo helpful to be able to edit private comments so we can add job notes etc in a continuous stream rather than having to copy paste and throwing out all the date stamps.

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • View Current Running Labor Log Timer Notes

                                It would be so helpful to be able to see what is actively running on the labor with a note. Right now when our tech clicks on the play button I can see that the clock is running but I can't see what the tech is working on because they put in the note what they are specifically working on.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Change the order of viewing all a client's tickets to newest first

                                  When we pull up a customer record, it display their most recent tickets, newest first. But if the ticket we want to look at isn't there (and it might only be the next one down), clicking View All Tickets for the client displays them as oldest first. For consistency - and since odds are we want to see recent stuff rather than 3 years back - couldn't the full listing be newest first too?

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Serial number selection in ESTIMATES

                                    We pull parts once an estimate is made or approved, it would be nice to select the serial number before invoicing. We now have to manually add the serial to the description in the estimate to assure the part that was taken is match up to the correct serial number when we invoice it.

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add a Project Module

                                      Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!

                                      Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
                                      when we do a Business equipment overhaul we have to create multiple tickets to track different…

                                      11 votes
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Start/stop timers from the new Active Timers page

                                        This would immediately save a lot of time for me. Managing timers for multiple tickets at once in the shop is a slog, and I'd love to do it from one page.

                                        It would also simplify the process for site visits, since I could keep that one page open in a tab on my phone. Opening the individual ticket page can take multiple minutes in areas with bad phone service.

                                        0 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Introduce a Pay Now button on each invoice that we email out instead of customers having to log in to the portal

                                          Introduce a Pay Now button on each invoice and a Pay Deposit button on each estimate that we email out instead of customers having to log in to the portal. This would surely speed up payments and would save explaining to clients about the portal every time. Just a thought...

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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