Data would be more meaningful it the details of the pending ticket charges included the list of parts and not just the value. Especially beneficial when counting inventory. To have a report of items that have been added to tickets and no longer available for sale.

When building estimates and quotes.. it would be very helpful to have ON HAND QTY info available for parts in the line item. The benefits for this are numerous. It will assist in knowing the correct part was chosen, if the order will be short, assist in order planning, allow users to chose a different part that is in stock, eliminate the time needed to physically check stock, assist in discovering inventory discrepancies, and more.

Any chance that the Deposit button could be in the upper button row instead of hidden in the Actions drop down?

We need a field within our Z Report that shows when there is an online payment and the amount. There are times I have multiple online payments and I see no easy way to know which ones they are.

I can't believe I'm the only one that would think this is a necessity.

Some customer cant understands estimate line item description. Please add "inventory product photos tag" into estimate template to customize an estimate to include photo under each line item to give a more precise idea to the customer about what things are in the forecast.

Add check boxes to the line items in the invoice creation screen so multiple items can be added at once. Sometimes I don't want to add all of the customers line items, but having the screen refresh after every item I add one by one is extremely tedious.

Comet backup is a great backup software that lets you manage your backups similar to cloudberry but half the price. You can run your own servers and link them to cloud storage or use your own local storage.

https://cometbackup.com/

We need to be able to edit/delete recurring tickets. In my experience, the tickets are not set up correctly or the customer has cancelled service and no longer needs a ticket.

Would love to see you integrate somehow with Podium to improve reviews

Integration with Appointment Core would be great.

https://www.appointmentcore.com/

Potentially add integration with ServiceBench. This is widely used in the repair industry for work that is outsource to repair centers and remote techs. For example, we currently have to use it for Asurion/NSA phone repair. NSA Sony TV repair, and Speed-queen Appliance repair. I don't if work order modification is on the table, that would be a lot of work, and definitely would require an API on their side. But the ability to auto generate tickets would save a lot of time for many techs out there, including us.

Invoice is made in RS with a $0 balance. The invoice is sent to qbo. The invoice is marked as paid in RS by taking a payment of $0 cash. The payment is not sent to QBO, so in QBO the invoice is still open, and in RS the payment still shows as not synced.

The ability for our customers to sign and approve Ticket Charges/amounts on the intake form. So our clients can authorize up to a certain amount that we can spend repairing their device.

Also, to be able to send customers to collections, we have have them sign and approve charges before they have been completed.

With the way that we personally use Repairshopr it would be very convenient to show the customer overview on all customer pages, I.E tickets. This would prevent many duplicate tickets from being created and all the technicians would be able to see if they owe a balance.

Using iOS app I am prompted to setup touchID. Don’t want to use it and can’t disable it without getting the setup prompt every time I open the app

I use One Drive rather than Google Drive, can you make it so that I can easily link a folder from One drive as an attachment to a ticket? That would be great!