I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.

Is there any way to set the reminders to go where they should, ie the person (contact) who I made the appointment with?

We use the "Pop Up Note" field in customer records for various reasons - special billing situations, customers we no longer can/want to deal with for various reasons, etc.

This is only useful when the customer record itself is loaded because that is the only time it shows up. We have technicians who create tickets and invoices all day without specifically going into the customer record, so if there is a special message, whether it's something like "Apply 10% discount to all services" or "Do not provide further services to this customer" they would never see that and it can cause problems.

The pop-up note field is great, but it is of extremely limited use if the notes are not visible when interacting with the customer, regardless of the document type or record we are viewing. I understand the pop-up is cookie/session based, so I think it would be of great utility to add the pop-up functionality if at LEAST a ticket or invoice is created using the customer record in question.

Our business is quite interested in going ahead with RepairShopr as it ticks a lot of boxes for us, expect for one major (to us) feature. At the moment the Estimate system available within RepairShopr seems to be locked into the start of the workflow, and not much ability to be used at any other point in it.

Our business is majority focussed on repairs and currently receive around 100 jobs a week. Of the non-warranty jobs from these we need to quote the repair before completing work, so quoting is a fairly big part of our work.

The process for quoting at the moment is:
- All repairs booked in individually so they can be tracked,
- As time allows, ticket actioned by workshop to assess fault and parts/work required to repair,
- Job ticket provided to office for quote creation and to follow up with customer.

As it stands at the moment there does not seem to be a way for the ticket line items to be used to create a estimate, only an invoice.

Selecting "New Estimate" creates an estimate that references the ticket, but does not bring across any of the ticket line items. If changes are made to new estimate, they do not update ticket. This creates a lot of double handling of data and increases chances of error.

Having a Make Quote button (like the Make Invoice one) would good, or even for the estimate option be able to be generated after ticket creation and fully related to the ticket workflow (line items, job status, Assignee etc). Really all the quote is, is an invoice with a different title.

I'm creating this post to find out if anyone else out there has similar thoughts.

Currently all email communication from RS comes from the same mailbox which means that a client responding to an invoice, estimate or a service ticket will get their response dumped into the service desk.
My suggestion is that each module have a customization setting to allow a different sender address. For example, I may provide accounting@mycompany.com for invoices, Sales@mycompany.com for estimates and support@mycompany.com for service.

A more advanced suggestion would be to have the option to send email as the logged in user. So I could send the estimate as from me@mycompany.com or from the global setup for sales. (sales@mycompany.com)

Summary:
Putting some sort of notification flag on tickets on the tickets module would be nice.

So, maybe if there's a ticket that has a notification sitting in my repairshopr notifications inbox, then that ticket also has a flag / notification of some sort making it stand out in the tickets module.

And then to have the option where viewing this ticket and/or acknowledging the notification on the ticket (from my account), would get rid of the notification in my Repairshopr notifications inbox.

Details:

For instance, if someone else adds an update or changes a custom field (is this a separate suggestion? Because I don't think we can currently get notified about custom field changes. But it would be nice!) , or anything else to one of my tickets, that ticket (and ideally also the update that was made) should easily stand out to me on the tickets screen. It would be nice to be able to mouse over it, see the update that was made, and also be able to mark it as read or acknowledged to remove the flag.

It could show as a flag, or a bold ticket, or the ticket could show up with a different color. I imagine any of these would work fine. 
It would also be nice to be able to filter other tickets and show only tickets with updates for me to see (Probably being able to exclude certain ticket statuses, like resolved, most of the time. But the way I have my notifications set, I don't generally get notifications about resolved tickets anyway)   

I imagine these notification flags / color changes would be tech independent. i.e. it would only flag tickets with my name on them or if I had my notifications set to be notified about tickets like this. And "marking it as read" or acknowledging the notification for me wouldn't necessarily mark it as read for someone else who is set to be notified about the change. Although I could see where someone might want that option too.

I usually monitor the new tickets group, and in-progress group, and waiting for customer group, so something standing out on the tickets screen, where I'm monitoring those several times throughout the day would be really helpful. 

Problems this would fix:

This would prevent issues when distracted or inexperienced techs do manage to leave a note or make an approval or custom field update, but fail to change the status of the ticket. (Our current policy is to change the ticket status back to new when an update has been made that the ticket owner or another tech needs to see). Occasionally a ticket falls through the cracks and doesn't get looked at for a while due to the fact nobody noticed it had an update. 

I realize we can get notifications if we click on our name, and click notifications, or if we click the little bell on the right. But I find this list hard to scan, and it mostly wastes my time with information I've already seen (when the techs, or rules properly update ticket status I don't need or like to see the notifications. So the rare notification that might be helpful to me is lost in ones that don't matter to me anymore. Changing the notification rules wouldn't help me in this case. I would have to change my workflow to completely depend on notifications instead of or in addition to the tickets screen - Me and my techs have found this less productive / time-wasting.). I think the layout is easier to scan in the tickets module.

However, I think these notifications would be far more useful if they showed up on the tickets in the tickets module where I'm already keeping a watchful eye all day long. I like having everything laid out neatly on one screen. I think it would make it easier to use and save time.