If you resolve a ticket they go away, if someone resolves a ticket that should have been invoiced we lose that money. if RS forced you to supply a reason and that was added as a private comment to the email (or even added to the communication log as (ticket #4456 marked resolved with no invoice. Reason: "this reason")

Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

It would make sense if we could add an attachment to the part order, whether its an photo or form.

Would love to have combo boxes (dropdowns with the ability to manually type an item not in the list) as an input option in custom fields for Assets and Ticket Worksheets.

This saves having to prepopulate certain dropdowns with long lists of uncommon/mostly-obsolete options while still able to enter them in rare instances when needed.

OR (reversed scenario)

Ability to enter text which is going to be different on most tickets, but also be able to hit the dropdown and choose one of a few different pre-selected options instead.

This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

It's time!

Show stock quantity of items not set as maintain stock

Could we possible have different Estimate Templates and be able to select which Template to use (like say from a dropdown list) while filling an estimate form?

This will be super handy for different types of customers(one for commercial custs and one for residential custs for example).

I hope to see renting system in RepairShopr, where shop owners can generate rent agreement.

It would be nice to have the physical location added to the inventory/products page so you can glance at it without having to open the the actual part. It would be nice for shops that carry a lot of inventory to cut out one step.

I noticed you can't change the sales tax type for recurring invoices. Please add the option similar to the current invoices for this.

Allow deletion of disabled users

Allow email accounts for disabled users to be used for a new user without creating a dummy email to over ride.

Allow email accounts in users to be the same
---Technicians group can all share tech@.....com

Do not force email account for new user

In the mobile app, in the customer section. There is a button for phone which is great. Please add a map link next to it so the customer can be called or their map location can be accessed more easily

It would be useful if the Teamviewer integration collected the session notes and connection time from a TV connection report after the session completes and feeds that information back up into the Repairshopr ticket as a private note. The tech can then simply decide to charge the time in the ticket labor log if they choose to.

When updating bundle prices because parts cost changed or something from inventory view you can change the cost and price of a bundle, but when going to the bundle tab under the inventory all bundles there are still showing old prices and costs. For example, on Inventory page I updated cost in bundle for back glass replacement to $10, and price of repair to $55. However, go to Bundle Overview page and it still says $10.25 cost and $35 price.

Add the ability to setup templates for the Custom Invoice Message.

I know you can add a contact from under the contacts tab, obviously, but I seem to reflexively reach for the master +New button for the customer's account every time I try to do this. Just a low-priority thought, in case other people do that, too.