Appointment Type & Appointment name tag for email
It would be awesome to be able to make a drop down to select the appointment type when creating one. Such as Remote, On-site, Phone Support, etc...
Also to have the ability to include the appointment name (ex. Remote - Computer Tune-up & Install virus protection) that would all be custom and come from the name when you create the appointment.
This is done, and there is a new tag that we implemented called {{appointment_email_instructions}} where you can put anything you want in for that type of appointment.
There is a link to all of this on the appointment email template edit screen.
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Lake.eric commented
There already is a different "email template" for each type of appointment.
Where can these be edited?
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Tim Nyberg commented
I think it needs a bit of tweaking to be easier to use. This isn't working like the custom emails do for scheduling calls for example. I'd love to use this but I just don't see it working the way I'd like it to currently. Maybe more detailed directions then I've seen would help...but I don't think this works as we'd expect it to...
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There already is a different "email template" for each type of appointment.
To @jason - Couldn't you just put that inside the body of the appointment-type instructions and move things around a tiny bit?
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Tim Nyberg commented
I agree, having the email templates setup so you could have a custom email template for each Appointment type. Defiantly would make this a much more useful feature.
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Jason Marshall commented
I see that this idea has been implemented recently, however, it would be nice to be able to use the {{appointment_type}} tag inside email templates.
So I can send an email that says "We've scheduled a Remote Support appointment" where "Remote Support" is the appointment_type.
Thanks
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George Harb commented
And of course, expose these fields to the email template so that they can be customized. In addition, exposing the fields from the related ticket would also be very useful.
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180 Degrees IT commented
+1