Text and Interface Polishing
I really like the newly added features to RepairShopr, but I feel like the UI needs some polishing. For example "SMS: true" or the way you make changes by clicking on the dynamic drop down boxes to change a status on a ticket. I would really love to see RepairShopr take on the little things to polish them and perfect them.
Updated code on column widths to allow wrapping and added full screen mode as well!
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Kevin Kindle commented
After trying a few different service desk applications they all have a cleaner interface than Repairshopr, they just lack in features! But many of them use Tabs to clean up the interface, even for the customer portal section.
I could see going into the customer's account and having a tab for tickets, contacts, contracts, invoices, payments, assets, estimates... pretty much every section on the page could have it's own tab. As it is right now it's a hassle to find some things, especially assets.
The assets section shows 10 items, then if you click MORE you see all the assets, but you are no longer in the Customer's record and if you Edit an asset you are even further away from the customers record.
Everything related to a customer should be available from within that customer's record, tabs would solve all that as the primary customer information would be in the top pain and everything else is under the appropriate tab. So if you go to the Assets tab you see ALL assets (maybe even with nice sorting options at the top), then if you edit the asset, it's still done in that pane, but you never lose the customer record that you are working with!
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Kevin Kindle commented
I'm loving the fullscreen toggle ability, but it would also be nice if the fullscreen expanded the header/menu area to be fullscreen also so we can get rid of the MORE menu item!
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Jarred Casselton commented
1 thing that would be awesome: ticket screen - when hovering over shortened text (eg custome...) Have the full field popup in a mouse over. We look after a lot of businesses that are all prefixed with our city (Busselton) so they all look the same!
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Really appreciate the feedback on this, Jon!
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Jon commented
Yes correct. Here are some quick examples: http://d.pr/i/cmz0, http://d.pr/i/ghXV, http://d.pr/i/jgSd. Mostly UI tweaks and the way it handles user input of things and the language used to portray settings. Overall design wise it looks ok but maybe it could use an updated as well...one idea in the design category would be to allow using a company logo on the top left header for branding instead of plain white text. Like I've mentioned before the features are welcomed but I think taking the extra time to refine the smaller things in the process will make RepairShopr an even bigger joy to use as it currently is.
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Chuckles (Instigator, RS User) commented
I agree Jon! Good idea~
RS has been growing there feature list very quickly and I think GUI is on their list but not at the top. More when they get the core features established and then they can really make it pretty :)
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2090FiX commented
Perhaps make it more touchscreen friendly also as part of the polishing, so that most tasks can be done with a tap...