Since this suggestion is actually a number of very separate ideas, we can’t properly mark it as planned/started/completed.
I’ll just leave it as under review.
We added the bit about closing the related ticket in the last release.
10 votesKevin Kindle shared this idea ·
Hey there -
Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?
My feeling is this already works, and we probably don’t need to build anything
This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?
Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?
It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.
Keep voting and commenting..
Also it would be nice if there was a basic NOTES textarea field for each asset, some place we can write something that may only pertain to that one asset (and therefore doesn't need to be part of the custom fields that all assets of that type use).
We have asset types for each of our customers domains, hosting plans, email plans, etc and on the computer side we record when equipment was purchased as well as when the warranty expires. It would be nice to have the option for a DATE field that we could use for recording the expiry/renewal dates so we can either be notified or generate a report for upcoming renewals/expirations.
It would also be nice since we use text fields for storing URLs, email addresses, phone numbers, etc... that if "http", "https", "ftp" is detected it would automatically open a new page/tab to that link.
Likewise if it was an email address it would do an email link and if it was a phone number it would do a "tel" link.
I do a few large projects each year, these are quite vast in scope and involve numerous people at different stages. While RepairShopr does most everything I need, this is the one area I do miss ConnectWise for!
I could input a project and then assign various "stages" to the project. Each stage is one or more tickets, so more or less you're pre-creating tickets that will hit the board once the previous ticket is closed/resolved.
As the project moves along various people take on different roles without having a ton of tickets sitting open in the queue. I had numerous projects last year that had more than a dozen tickets behind them and the projects were 3 to 6 months implementation! I'd be inconvenient to have a bunch of tickets sitting open in the queue for months waiting for their turn!
So the ticket and linked/sub-ticket idea would work as long as the tickets could be "timed" or hidden until it's turn was up. Some of the tickets were for anywhere from a week to a month after the previous ticket to review performance and make adjustments.
It also had the ability to optionally invoice at the end of phases, but that isn't a priority as much as timed/linked tickets.