We would like some additional reports
As a district manager over three repair shops and two other departments, having in depth and intuitive reports are key to decision making and team leading. Having quick and easy access to more in depth reports would be extremely helpful and the reason we almost went with a competitor. Some of the reports that would be extremely useful and helpful would be..
-Average gross per invoice VS average net per invoice company wide, store wide, and per employee.
-Number of ticket creations by company/store/tech
-Number of invoices made by company/store/tech
-Number of estimates made by company/store/tech
-Number of comments/updates made by tech (to ensure everyone is pulling their weight)
-Items sold or added to invoice by company/store/tech (first thought for things like incentive programs to sell certain items and services)
Just the ones of the top of my head, and it would be great if I could at a glance see Month-To-Date but also have the ability to sort by dates selected.
The Overview and Performance reports cover most of this so we’ll close for now. Please add additional suggestions here for more specifics!
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Ryan (CTO, Pinellas Computers) commented
This!!!!
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Chuckles (Instigator, RS User) commented
@ Ryan - Smart guy :)
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Kevin Thomas commented
Yes, as a manager, I was also hoping to see better reporting. Reporting was one of the main reasons I signed up. I would use everything John suggested on a daily basis.
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Ryan (Power User AP, RepairShopr) commented
@ Chuck - This is my district manager ;)
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Chuckles (Instigator, RS User) commented
+1000!
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Brad commented
I would like a report on turn around time average. Based on ticket creation to marked resolved