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305 results found

  1. Add an APPROVED checkmark to Parts

    It would be great to have an APPROVED checkmark on parts. When we're doing diagnostics we enter the part we need and call for confirmation. It would make it easy to see if the customer has given approval for the repair so we know whether or not to order.

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    under review  ·  0 comments  ·  Admin →
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  2. Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store

    It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.

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    under review  ·  3 comments  ·  Admin →
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  3. custom widget

    in the custom widget I would add a description field that would import into the ticket description and also a hidden subject field that you can customize so we can track the lead from what website or webpage if we are using multiple forms. As I will be doing.

    For instance I am setting up a website that will have about five contact forms so it would be nice to change the ticket_subject which goes into the issue field in the leads section to "contact us page or "Dell support page"

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    under review  ·  0 comments  ·  Admin →
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  4. Custom Fields and Thumbnail icons

    sure would be nice if the Thumbnails in the Customer Info could allow for HOVER description for easy reference as to what these icons are associated.

    for instance (below) the Search Icon (magnifying glass) indicates Managed Service Plan (custom fields) 0 while the Cloud w/ Up-Arrow indicates Cloud Backup - and the Thumbs-up indicates Malwarebytes Lifetime.

    also why not allow the List of Customer Custom Fields show the icon in one of the columns ?

    More visible reference would help.

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    under review  ·  0 comments  ·  Admin →
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  5. Add link to customer location on Map

    The map report is great but it would be good if the customer account had a link to show on that customer on a google map. Ideal for printing off directions.

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    under review  ·  Robert Reichner responded

    On the Customer page you should be able to click the address and have it open Google maps. Is that what you mean?

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