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  1. Invoices should be able to be converted into purchases

    invoices should be able to be converted into purchases. Once purchased and finally placed into inventory and should have some sort of ticket that stays with item until sold....then when we have sold item should have a reference number attached to the new customer we are selling to ...so that if the item comes back with a problem we can retrace what happen with phone

    4 votes
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    declined  ·  1 comment  ·  Admin →
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  2. add Apple support for signature pads

    It seams that Topaz has some possible development with mac compatibility but there is another company called Wacom that seems to have an option. From the technical specs on one of their products it says that it is Compatible with signature / E-signing software and sign I pro PDF, C++, .Net and Java SDK/API available for developers

    http://signature.wacom.eu/products/hardware/stu-300/

    7 votes
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    declined  ·  Rajesh Agarwal responded

    Topaz is misleading people.

    They have mac support if we build a desktop app, but for web apps we are stuck using their javascript SDK. Nobody else makes a javascript (for web apps) including wacom.

    We would need a desktop app..

  3. Allow for the ticket comments to filter into the QB online invoices.

    Any ticket comments that are in the invoice for Repairshop should filter into QB invoices as well, to keep them uniform.

    1 vote
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    declined  ·  Rajesh Agarwal responded

    The intention with our integration is to only copy over the line items – best effort – there is a ton of functionality in our invoices that we won’t bring over to the accounting integrations – like this.

    Also attachments, emailing, etc etc

  4. Customers paying via PayPal

    Most of my customers dislike the new feature that they need to sign in to their account and then find the open invoice and pay the bill.
    I wish you can make an easy payment link via PayPal so customer can pay open invoice at ease. Not everyone is tech savy and the quicker they pay the bill. The faster the work can be done.

    4 votes
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    1 comment  ·  Admin →
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    declined  ·  Rajesh Agarwal responded

    The sign in (portal user) feature is optional and turned off by default. There is no sign in required to pay an invoice.

  5. Ticket Sorting

    When you try to sort tickets by customer alphabetically on the tickets page, it doesn't seem to have any rhyme or reason to how it sorts...it certainly isn't alphabetical...

    4 votes
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    1 comment  ·  Admin →
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    declined  ·  Rajesh Agarwal responded

    Yeah – it’s just sorting by the customer_id, which is sort of just the order they were added. Some day we’ll do this, but for now it’s just hard to get the database to do it quickly without a lot of work.

  6. quickbooks merchant services

    Please add quickbooks merchant services for credit card processing. we perfer they way they deposit and bill transactions rather than stripe. with quickbooks they send you the full amount to your bank account and then debit the transaction charges afterwords. stripe pulls the charges directly from each transaction before it reaches our bank account.

    10 votes
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    declined  ·  Robert Reichner responded

    We’ve tried to integrate this in the past and the support is unfortunately not there on the Intuit side.

  7. Add an integration with Freshbooks

    Any chance we can get an integration with Freshbooks? Contacts, Invoices, etc..

    21 votes
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    declined  ·  1 comment  ·  Admin →
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  8. Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos

    Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos

    3 votes
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    declined  ·  Robert Reichner responded

    We plan to continue to develop our native POS rather than integrate with other systems for now.

  9. Enable editing of Private Comments

    Regarding Private Comment - and while the ticket has been invoiced, I am recalling points after the fact that I want to remember.

    It doesn't appear that there is any way to edit the comment - other than create a new comment - and have a stream of comments for 1 service call, vs. 1 private comment for 1 service call.

    It would be useful to have this functionality.

    1 vote
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    declined  ·  Rajesh Agarwal responded

    It’s just a policy to not have comments be editable in our system. You can delete and make a new one with the more complete note.

  10. Improving leads and kiosk

    I noticed that RS has added FormStack to the apps. This is HUGE!! and a major step in the right direction as far as how you can dramatically improve the Leads module which, in my opinion, needs major work.
    FormStack is in a league of their own when it comes to form building.
    Their forms and triggers can build lead generating emails that are far more advanced than the RS.

    The problem....
    You made it so that the FormStack field names need to match the available RS Lead field names to be reasonably usable. Therefore basically taking an incredible lead…

    3 votes
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  11. Create a force log on for every new ticket/status update

    A lot of our techs here share the same computer in the service area when updating and creating tickets. This gets to be confusing when we go back and look up notes and people have forgotten to log off and then log onto their own name. Is there anyways to forces a log on or switch user for every time a note is entered or a ticket is created?

    1 vote
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    declined  ·  Robert Reichner responded

    We probably won’t implement this but we did build a Force Log Off feature on a timer that you can turn on from Admin > Employee Preferences.

  12. add the ability to include inventory items at the ticket level

    allow the ability to add inventory items at the ticket level. Allowing the inventory to be added at the ticket level will update inventory when a ticket is completed instead of requiring an invoice to make sure inventory is updated. Those of us that use Square do not use the POS or Invoicing in repairshopr and therefore can not utilize the inventory system

    1 vote
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    declined  ·  Rajesh Agarwal responded

    We are not going to support any flow that goes around our invoicing module like this.

    We have a lot of users that run cards in square but still use our invoicing and POS modules.

    (Our Mercury Payments integration is almost public, and they will beat square rates and structure on every point too – watch for that)

  13. Quickbooks integration - multiple QB accounts

    need the ability to INTEGRATE one RSR account with multiple Quickbooks accounts - for segregation of invoicing and such

    1 vote
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    declined  ·  Robert Reichner responded

    This is not something we plan to support in the future. But we do support segmenting activity by Quickbooks Class on our Big Chain accounts.

  14. Canadian Backup

    I read your blog on Managed Backup and Cloudberry.

    Can you do the same type of intergration with a Canadian Backup comapny? Not all businesses want their data going across the boarder.

    http://canadiancloudbackup.com/

    1 vote
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  15. Allow use of a printer connected to the PC / Network that RepairShopR accesses.

    We use a PC as our main RepairShopR station. As most of our work is carry in to the store, this works well for us.

    We have experienced problems with Cloud Print...Not printing and delayed printing. We print the Ticket and Intake form while the customer i here and give them a copy as their claim check. We therefore need to print immediately on finishing taking in the job.

    Also, This morning the printer spewed out 2 copies of all the new Tickets and Intake forms from yesterday.

    I understand that we can create a PDF of the form and…

    6 votes
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    declined  ·  Robert Reichner responded

    We’re unfortunately going to have to decline this as we’re not currently aware of technology that supports this for browser-based software. One option is to install the Cloud Print service: https://tools.google.com/dlpage/cloudprintservice. We’re also working with Star on integrating their WebPrint printers which would allow this functionality. We’ll provide updates as this becomes available.

  16. Notify End Users that Lead/Request was received

    I'm a service provider, not a retail shop. Our previous management systems would send an e-mail as soon as a request/lead was received by the system. This lets the customer know that they are important, their request was received, etc.

    Right now, we are manually generating an e-mail, but unless we are sitting in front of a computer, it might be a few hours before the customer gets a response. In that time, they may go somewhere else because we did not acknowledge their request/lead.

    1 vote
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  17. unify RepairShopr & RepairShopr mobile sites

    Due to the normal RepairShopr site now scaling so well on mobile, can we drop the mobile site and move "Field Jobs" from mobile site, to the main site?
    It would less for you guys to maintain aswell.
    Just a thought

    7 votes
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    declined  ·  Robert Reichner responded

    This is a great suggestion — we’ll be doing this by folding in the mobile site aspects to our iOS and Android apps. Thx!

  18. Save to Goolge Drive

    With CloudPrint integration you can save to Google Drive. By the way.. it says "Save to Google Docs" which should be renamed to Google Drive.

    The problem with this part of the integration is that the invoice or whatever you are "printing" to google drive will just land in the root folder of whomever's google account is linked. This makes it impossible for us to share these files to our team.

    Can we make these output files drop to a Repairshopr subfolder and then subfolders based on the type of output?

    example:
    Drive Root \ Repairshopr \ Saved Invoices
    Drive…

    1 vote
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    declined  ·  Rajesh Agarwal responded

    That feature is 100% controlled by Google. They add that virtual printer, and they control where the files go.. (and they named it google docs)

    Sorry about that!

  19. Integration with QuickFile

    We use QuickFile for our Accounts/VAT/Tax etc
    The reason we dont use things like QuickBooks etc is we cant justify the expense for them, especially considering QuickFile does the exact same thing for free!!
    Can we see integration with QuickFile and RepairShopr?
    Please?!?!? :D

    3 votes
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    declined  ·  Robert Reichner responded

    Hi there — thanks for asking. Currently we’re not looking at other accounts integrations beyond Quickbooks and Xero. These are major undertakings and our plan is to continue improving our two current integrations which have good coverage across many countries. Hope you understand. Thx!

  20. Appointments given a purpose for site-visit repairs.

    RepairShopr is clearly built for in-shop repairs, however if I mention features that already exist; please school me in my errors. I dearly need to resolve the work flow process for site-visit repairs; as it is now, RepairShopr seems grossly inadequate for site-visits.
    Appointments need to take on a roll; currently they are pointless. I will give them their purpose now;
    1. Every appointment must show up under the customer record just as everything else does along with the notes added (under review as a suggestion back in September ‘14)
    2. An appointment is a ticket without ‘status’ (no diagnosis,…

    9 votes
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