General

  1. Wave Accounting Integration

    Would love to see integration with Wave Accounting put on your road-map.

    From what I can tell Wave is the most robust "free" accounting/invoicing solution catered for RepairShopr's target demographic (startup/entrepreneurs).

    53 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sage Export Function / Intergration (UK)

    Hi, our accounts team use SAGE as oppose to quickbooks and have asked if a SAGE Export Function / Integration is possible / planned?

    49 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ticket Comments should be able to be edited. This should be an assignable option under Security Groups.

    I think Ticket Comments should be editable so that typos, etc. can be fixed without having to copy the text, delete the ticket comment, adding a new ticket comment, pasting text, editing it, and then finally posting it.

    43 votes
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    declined  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disallow Resolved Tickets from Re-Opening / Customize Reply Window

    SETTING REQUEST: I understand how allowing tickets to be re-opened by a 'customer reply' is a normal expectation in a helpdesk software, but is there anyway we can disable/customize this to force new ticket creation?

    REASONING: When we mark a ticket as resolved, it is RESOLVED. It's triple checked, paid for, confirmed and out the door - DONE.

    Problem: Almost 100% of the time, a customer replying to one of our resolved tickets is an ACCIDENT. They actually have a completely different problem/issue, and instead of making a NEW inquiry, they respond to the old ticket. Then tech's get confused…

    34 votes
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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bitcoin Payment Intergration

    I would love to have bitcoin integrated into the site for payment processing.

    34 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are not adding any payment integrations for now, maybe ask Vantiv (worldpay) to support this instead, then it’ll just work on the terminals we already support.

  6. Disable "resolve now" on ticket screen

    As above really, I don't "resolve" a ticket until the invoice is paid.

    26 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

    So far it’s only a hypothetical problem and a lot of people are voting against the removal. We’re going to leave this as is for now.

    Thanks all who added their input!

  7. Integrate with BeAnywhere Support Express (Remote Control Software)

    We are looking into using BeAnywhere Support Express which is a relatively new remote control software which is very advanced and has a lot of great features.

    It includes an API to create remote support sessions/codes etc, and would be very nice if you could generate a remote support session from within a ticket in RepairShopr.

    23 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add an integration with Freshbooks

    Any chance we can get an integration with Freshbooks? Contacts, Invoices, etc..

    21 votes
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Edit ticket comments

    We would like the ability to edit a ticket comment. This is not an option in the security groups. This seems like a simple request in the event someone has a typo or simply needs to make a change.

    16 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For now comments are going to remain read only. You can delete/re-add as a workaround.

    This solves a lot of problems about people getting one thing in an email/notification, then seeing another thing in the ticket.

  10. Better Signature Capture

    I would a way to send an email asking for a signature for things like Estimates, Invoices, Intake Forms, etc... I would also like it to have an audit trail of sorts.

    Something more like RightSignature or Adobe Echosign. Maybe even a direct integration with one of these?

    16 votes
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    declined  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Freshbooks Integration maybe with an add-on!

    I think you guys do a great job taking suggestions except for this one! Also I don't think you have not noticed how many of your customers use Freshbooks instead of quickbooks. I have seen several suggestions for this!

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    HI everyone — We do recognize that there are some Freshbooks users out there and that this could be helpful. Unfortunately we don’t though have plans to integrate with Freshbooks in the near term. Having done three accounting system integrations (Quickbooks Desktop, Quickbooks Online, and Xero) we’ve learned how massive a project these are to get right. Our existing ones are still works in progress since there are so many moving pieces (we only just added purchase orders to Quickbooks..after ~3 years!) We do know this could be helpful to some but it’s not on our near term roadmap as much as we wish it could be. Thanks for understanding..

    BTW, we did add a report in Admin > Reports a while back that should allow you to export your data in a format that can be imported into Freshbooks. Let us know if that works for you.

  12. Multi-Point Assessment Tool/Report

    Create a Multi-Point Assessment Tool/Report that can pull from the repairtech reports and/or based on a questionnaire answered by the tech through the troubleshooting process. I could see this being done as a back end "wizard" troubleshooting flow built through a series of questions manually or just take the yes/no/error response from repairtech. It could be built based on a set template but then let the user change the questions, answers and ultimately how it generates a report. I got the idea from the multi-point inspections you get at the car dealership and they use green, yellow and red colors…

    12 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. schedule field jobs from mobile site

    I can add a customer and ticket while on the road, but not a field job - so i can't add start, end or notes in field jobs
    Please add schedule / reschedule field job button on tickets
    Also appointments dont show up in mobile site.
    (Mobile site)

    10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For now we are just going to keep that functionality in the desktop version of the site, but it should be 100% functional from a phone – if you are running into an issue, contact support with some details.

    This should be working well!

  14. quickbooks merchant services

    Please add quickbooks merchant services for credit card processing. we perfer they way they deposit and bill transactions rather than stripe. with quickbooks they send you the full amount to your bank account and then debit the transaction charges afterwords. stripe pulls the charges directly from each transaction before it reaches our bank account.

    10 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Some sort of Instant Messaging?

    Would be great if we had a way to communicate to each other via instant messaging of some sort live in repairshopr. This way management can get a hold of employees easily and vis versa.

    Just a thought...

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have a really awesome integration with Slack that we recommend checking out. Not only is this great to be used in the office but Slack has a app for iOS and Android so that you can stay in touch with mobile techs or Users not at the office.

    If you are a business with multiple locations, Slack is alo great for inter-location communications also!

    http://feedback.repairshopr.com/knowledgebase/articles/456036-slack-integration

  16. Multi currency

    It would be nice to have the option to deal with multi currency. We deal with several countries and invoice companies in their local currency.

    A possible way to deal with this is to specify a default currency and some alternative currencies. When you get payment for an invoice, it should be possible to supply the exhange rate for that payment so it gets calculated correctly. All final numbers should be in the local/default currency.

    9 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We don’t currently have plans to support multiple currencies. While we realize this is important for a certain segment of users, it’s quite a big feature and we don’t foresee being able to support it properly in the near term.

  17. Integration with MYOB AccountRight Live

    MYOB are one of the largest accounting package developers in Australia. It would open repairshopr up to a massive market as not alot of other repair shop management systems integrate with MYOB.

    9 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re going to continue focusing on Quickbooks and Xero for our accounting integrations at the moment. We’ve found these are massive projects and benefit the most by building deeper into our existing integrations rather than adding additional ones.

  18. Integrate with Kashflow accounting system for uk guys

    I would really like an integration with Kashflow for UK accounting, Quickbooks is not as popular here as it once was and is really lacking, and kashflow have a great API. I have conducted some research on teachnibble and kashflow is popular amongst the UK techs.

    http://www.kashflow.com/developers/soap-api/

    9 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re going to continue focusing on Quickbooks and Xero for our accounting integrations at the moment. We’ve found these are massive projects and benefit the most by building deeper into our existing integrations rather than adding additional ones.

  19. Export Inventory Reports

    There needs to be a way to export the inventory report. There is a way to import one... why can we not export the report also. There is no way to filter and make adjustments in the current system... if it could be exported to excel or another program, adjusted and then imported back would be helpful. Having the ability to filter the inventory reports is so important.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. add Apple support for signature pads

    It seams that Topaz has some possible development with mac compatibility but there is another company called Wacom that seems to have an option. From the technical specs on one of their products it says that it is Compatible with signature / E-signing software and sign I pro PDF, C++, .Net and Java SDK/API available for developers

    http://signature.wacom.eu/products/hardware/stu-300/

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Topaz is misleading people.

    They have mac support if we build a desktop app, but for web apps we are stuck using their javascript SDK. Nobody else makes a javascript (for web apps) including wacom.

    We would need a desktop app..

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