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  1. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Marking items as sold from Inventory

    I sell refurbished laptops so they get put into the refurbish workflow and after the repair is complete they are moved back to stock or inventory if you will. So other than disabling the item after it has sold, is there a way to keep it but have it marked as sold so I can track my sales?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Copy or clone customer data (and assets, etc) from RepairShopr to SyncroMSP

    We are customers of both and currently you can only migrate all your customers from RS to Syncro completely, with no way back.

    It would save a lot of time and avoid mistakes if we could copy or clone all the data held on a customer at a time - or select any number of customers, as we don't need them all.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Extend the attachments mdoule to include TWAIN scanner compatibility.

    Very often a customer will come into our shop, to purchase an item, with a paper purchase order. At the moment, to include this document in the ticket, or invoice, it is necessary to scan the document into a pdf file, save it somewhere, upload the file as an attachment, and then delete the pdf. It would be quicker & easier for us, if RS would accept the document direct from a scanner. I would have thought adding TWAIN compatibility would be a relatively simple job.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Any Windows API work is probably out of scope and not a simple job. Sorry about that! Maybe there is some way to make a scanner appear as a webcam in windows, which would make it appear in the file upload box. (Has a webcam control)

  5. Sort customizable ticket items.

    On the ticket screen now that we can custom fields to the columns it would be great to be able to sort by them. One thing that would be great especially for the Timer feature is to sort by most time, least time AND currently running time.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Edit ticket comments

    We would like the ability to edit a ticket comment. This is not an option in the security groups. This seems like a simple request in the event someone has a typo or simply needs to make a change.

    16 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For now comments are going to remain read only. You can delete/re-add as a workaround.

    This solves a lot of problems about people getting one thing in an email/notification, then seeing another thing in the ticket.

  7. quick payment button where take payment is located.

    rather than having to select quick payment through the drop down menu.

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable bulk SMS marketing / service reminder capabilities

    We don't always have an email for our customers but we do almost always have a mobile phone number. We've got SMS integration but it would be helpful to be able to use the database from RS to send bulk SMS for special offers and service reminders to our customers. SMS is always read and always quickly so it's a really really useful medium for us.

    3 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. QuickBooks Payments Integration

    QuickBooks Payments website at https://merchantcenter.intuit.com

    Please consider integration with quickbooks payments merchant center. This service is vastly superior in features and economic value compared to Vantiv, maybe even Stripe.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You can say you prefer it, but you cannot say it’s superior in any way.

    The Vantiv pricing you will get is better than Intuit will provide, and the integration and API on Vantiv & Stripe is far easier to work with. We couldn’t even get registered as an Intuit merchant developer because their signup processes were totally broken.

    For now we are not considering adding Intuit Merchant.

  10. It would be great if we could purchase a license and run RepairShopr on our own private server?

    Have you considered allow your clients to download and install the application on their own private server?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Color themes

    Is there a way we can get different color themes? We use 3 different repairshopr accounts on the same check in PC and it would be nice to differentiate

    10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Multi currency

    It would be nice to have the option to deal with multi currency. We deal with several countries and invoice companies in their local currency.

    A possible way to deal with this is to specify a default currency and some alternative currencies. When you get payment for an invoice, it should be possible to supply the exhange rate for that payment so it gets calculated correctly. All final numbers should be in the local/default currency.

    9 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We don’t currently have plans to support multiple currencies. While we realize this is important for a certain segment of users, it’s quite a big feature and we don’t foresee being able to support it properly in the near term.

  13. Make DEPOSITS credit DIFFERENTLY than TICKET CHARGES. Show as AVAILABLE credit for Estimates & UNAPPLIED credit on the ACCOUNT for Invoices.

    Hey everyone, we’re just becoming aware of tons of issues created by the current deposits system. Currently, a “deposit” item works just the same as a regular line item; except it also makes an inverse (qty -1) line item on the ticket (to function as a credit). Here are just some of the many issues we’re discovering from this functionality:


    • “Deposit items” are available just like regular inventory “line items” which can be added to estimates/invoices; but cause chaos if used this way (duplicate credits, leftover credits) on tickets.

    • If a tech accidentally adds in a deposit line item on…
    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve built the deposit system for a very common and specific flow in hundreds of repair businesses. If this is causing issues it may not be the right feature for your business. We don’t have plans to change this but are open to suggestions for other flows. Thanks!

  14. Disallow Resolved Tickets from Re-Opening / Customize Reply Window

    SETTING REQUEST: I understand how allowing tickets to be re-opened by a 'customer reply' is a normal expectation in a helpdesk software, but is there anyway we can disable/customize this to force new ticket creation?

    REASONING: When we mark a ticket as resolved, it is RESOLVED. It's triple checked, paid for, confirmed and out the door - DONE.

    Problem: Almost 100% of the time, a customer replying to one of our resolved tickets is an ACCIDENT. They actually have a completely different problem/issue, and instead of making a NEW inquiry, they respond to the old ticket. Then tech's get confused…

    34 votes
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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add an Expenses Option

    I would like to have an expenses option so that I can put expenses for the business into RepairShopr. Some examples are supplies or even monthly bills for the business. This would be useful for EOY reporting.

    1 vote
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Vendhq.com

    Any chance of intergrating with Vend ?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make default Ticket Status options editable

    The default ticket status options are too simple for our workflow; our business is split about 50/50 walk-in and shipped-in, and there are different process steps for each. I added all of our necessary ticket statuses but the default ones remain and that makes for a very cluttered list that greatly increases the chance of the wrong status being selected.

    My proposal is thus:

    Either have the default status options appear in the Ticket Status List settings window where they can be deleted and/or added to - or- remove the default statuses as soon as any custom status are entered.

    3 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Customer tab display

    Please go back to the old way that the customers tab is displayed- with the customers listed by date created by default.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Multiple invoice template at a click of a button

    I would like to see multiple invoice templates that can be used depending if it is a walk in customer or a recurring corporate client so I can have different information on the invoices

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. PayPal Integration

    It would be awesome if you could integrate PayPal the same way as Authorize.net for payments. Mainly for recurring payments. I use subscriptions for several clients. If RepairShopr could create, or process the payments at least, would be awesome.

    1 vote
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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