General
3765 results found
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Hover to preview Leads info
We would LOVE the ability to hover over a lead and have a pop-up showing the content of the lead without opening. Most of our leads have identical leading text in the Issue field, so it would be great to hover over the lead and see the "Ticket Description" in a pop up. This would save so much time in sorting out the garbage/SPAM leads.
3 votes -
Add a new 'ON Sale Price' option to inventory item price inputs
I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…4 votes -
Prepay Hours Invoices
is it possible to make Prepay hours not show up on a customer's account until after they have paid the invoice for the hours. At the moment prePay hours show up the second the invoice is sent, not after it has been paid.
7 votes -
Enable FULL customisation of repairshopr by fully integrating custom fields by ID number.
Currently the custom fields (for tickets) are a separate table that cannot be uniquely identified in PDF’s, Emails or other customer visible data. Unfortunately repairshopr only allows me to include ALL of the custom fields that are selected as visible, so I cannot fully customise the tickets, PDF’s or canned responses. You can go to Admin > Ticket Custom Fields and select which fields you'd like to be hidden from PDFs, but this on its own is not powerful enough.
Quite often, I wish to use individual custom fields in a customer email, printable label or ticket update.
At the…2 votes -
Google Map Printable with all Service Calls
I really need a way to print out a Google map of all my appointments on one map so I can get to my service calls fast, safe and economical.
1 vote -
Add Discount field to Purchase Orders
When I do a Purchase order, I need to be able to enter into a field 30% off the whole order. Rather then Manually get a calculator and take 30% off each item. Because sometimes that doesn't even balance because of the breakdown.
0 votes -
RECURRING BILLING Schedule NEEDS TO HAVE END DATE OPTION
THE RECURRING BILLING NEEDS TO HAVE AN END DATE FOR AUTHORIZE.NET
9 votes -
Please add basecamp integraiton
We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.
Their API is on github, here:
https://github.com/basecamp/bcx-api/17 votes -
Make ticket updates/notes easier to read
My technicians are having trouble reading ticket updates when more than one of them works on a computer. It would really help if ticket notes were put into sections such as a section solely for customer contacts, diagnostics, solutions, etc.
It would really make the ticket easier and faster to look through and know what is going on or what has already happened. It is hard even for myself when I go to look over things in our service center and have to read through a big jumble of different things to find what I am looking for.
Thank you…
3 votes -
Allow non admin users to see the Change History of a Ticket
It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.
This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.
Thank you
3 votes -
Payment Method - Credit Balance
I know it may not be the highest on priority right now, but I think if we link a payment method to the credit balance, it would save alot of time, and help when accounting.
If we buy a computer from a customer, when it comes time to "pay out" we simply just put in the amount, and use Credit Balance to automatically apply the amount as a credit.
Also, when we apply this credit to an invoice, instead of just subtracting it off of the total, we need a line item. This would show our accountant that a credit…
9 votes -
Inventory Parts Assign to Cusomter
It would be great if, when receiving inventory into stock, we could assign a particular line item to a customer, or the whole shipment (you used to be able to do this in Quickbooks).
That way whenever you go to that customer in RS you would get a prompt saying something like "Hey these items have been received for this customer but haven't been invoiced out yet."3 votes -
Implement custom fields for customer phone numbers/emails
It would help me tremendously to be able to categorize methods of contacts for customers and enter custom fields for each entry. Seems simple enough and would make a big difference for me
1 vote -
Please darken the widget headers for easier reading
As per title, please darken the widget headers on each page for easier reading.
In the following image I have made the headers use the same style as the navbar : http://i.imgur.com/DYkAHS8.png
1 vote -
Recurring revenue screen - Admin
- add column to show billed automatically to card on file.
- add column to show expiration date of cc on file
2 votes -
Add a 'Copy to' button or option from ticket notes when invoicing.
We find ourselves doing a lot of copy and paste back and forth from the ticket notes to invoices. Some customers want to see a diagnosis etc on the invoice itself. We usually include a description of work performed also which is conveniently in our notes updated by the techs. Having a 'copy to' option would eliminate the need to copy/paste back and forth.
5 votes -
Account Manager Field
It would be nice if each Customer/Client had an indexed field "Account Manager". Also, it would be nice if the Clients could then be organized by "Account Manager".
Currently I just added a custom field labeled "Account Manager", and made a drop down choice for each tech.18 votes -
make it easier for me to see if the estimate or invoice has been sent to the customer.
I get the email, indicating that it was sent, but it doesn't say anywhere in the notes that the estimate was sent or the invoice was sent. That would be very helpful information.
1 vote -
Change the time on the "Tech Hours Report" to actual minutes
When we pull up the Tech Hours Report to review time spent on a job it shows it in hundreds which means you have to multiply that number by 60. It would be really cool if you could change this so it just reads in minutes and matches what we see in the Ticket Timer.
1 vote -
visual limit on how many characters an inventory item name has
Hi, is there a way to put a visual limit on how many characters an inventory item name has? If you use too many the labels on standard address labels print on seperate labels each time. This would save a lot of time during data entry.
1 vote
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