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3766 results found

  1. I would like my logo to be uploaded at the given resolution.

    I would like my image to be able to upload at the given resolution.

    13 votes
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  2. Canned repsonses from leads and lead history available in tickets

    We have quite a lot of email communication with our customer prior to it becoming a ticket. Ideally I'd like to be able to access the canned responses from within leads and then access that communication trail from within the ticket - should it progress to a ticket.

    6 votes
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  3. Allow KEYWORD SEARCH and show LOCATION in Estimates the same as Invoices

    Need to be able to search for keywords or line item names in Estimates the same way as Invoices. Right now Estimates list the item DESCRIPTION instead of the item SHORTNAME. Also, it would be nice to have a "Location" column. And for whatever reason, Estimates have a "User" column whereas Invoices do not. Really, both of these modules should function similar to one another...

    0 votes
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  4. estimate notification of email response

    it would be very helpful if a notification similar to the leads button would be available for the estimates email responses. presently we have no way of knowing that someone has responded or sent an email for an estimate without looking/searching

    1 vote
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  5. Automatic Labels based on asset

    It would be awesome if the system would automatically print two ticket labels when "power cord" option is checked in a laptop asset, and only one for everything else. That would save a lot of time reprinting labels so we don't lose track of power cords.

    3 votes
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  6. Inventory!

    <3 you. I'd love to be able to assign different item prices for different distributors. Since we get some screens from china, and some from domestic distributors. so i might have some iphone 5 screens that cost us $11, and some that cost us $15. When making POs, invoices, etc, I'd like to know for sure which costing screen went into it (the phone, the PO) without having to make 12 different inventory items. #thelittlethings

    1 vote
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  7. customer sort

    I would like to know if you can add sort by customer first name on the website. All I can find is ticket sorting. On the app you have it sorted by first name and listed by first name.
    Thank you for all of yalls work with repairshopr keep up the good job and not change what you are doing now.

    1 vote
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  8. Device Repair Widget

    It would be good if the customer could select more than one option in the "select issue" screen, also would be good to address more options in "issue type" on the contact information, maybe a box for customer notes?

    2 votes
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  9. The late fee should only apply to the remaining balance, not to the original total.

    The late fee should only apply to the remaining balance, not to the original total.

    1 vote
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  10. Remove part pricing visibility on Tickets for Techs

    We would like the ability to remove the visibility of part pricing in whole for certain security groups, specifically our technicians on tickets.

    1 vote
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  11. Show full emails in Communications Log or from links on Invoice/Ticket pages.

    G'day guys,

    I've looked on each of these pages, I've performed searches, and I've tried downloading the Communications Log as CSV. None of these avenues appear to provide me the full text of any outgoing email sent through RepairShopr.

    My primary use-case here is confirming what I've said previously to a customer when entering a custom message from the 'email PDF invoice' option.

    Please advise as to how I can access this information, or if it is not currently stored, please allow us to specify an external server's 'Sent' folder to copy to (I'll post that as a separate suggestion).…

    28 votes
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    3 comments  ·  Admin →
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  12. Reference Additional Addresses in Templates

    I really like the additional address feature on the customer profile. I would like it even more it there was a way to reference them, like you can the main address, in templates like invoices and receipts.

    4 votes
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  13. Enable QuickBooks Online Message to Customers

    There should be a way to allow Repairshopr to modify the "Message to Customers" field on QBO invoices so that you can input bank details or other nformation as needed.

    3 votes
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  14. Reorder "Email Rules"

    Can we have a way to reorder the Email Rules? Small issue, but right now they only stay in the original order that we enter them, so domain names are all over the place, we have to search to see where they are in the list instead of them being organized alphabetically for instance.

    1 vote
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  15. Enter a colour option in the inventory.

    In my case its for mobile phone screen and chassis colouring. It will help keep better track of my inventory but more specifically it will help customers in the web intergration to choose which item they want to purchase for repair.

    1 vote
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  16. Add Phone Servie vendor support

    Could you please add Crexendo to the list of integration features. They are a hosted VOIP solution.

    1 vote
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  17. "Search All Things" - Wiki

    It would be helpful for the "Search All Things" box to search for Wiki's that are attached to a customer.

    1 vote
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  18. Articles for check-in with labels

    During the checkin process have a section or even a "Custom Field" that enables you to add specific items that the customer is checking in with their computer. This list should be able to dynamically expand but just adding another line. Upon checking in the computer a label for each item in the "Articles for Check-in" area should print.

    This way every item that a customer leaves with you can be labeled and tracked. For instance a laptop charger, USB dongle (mouse or wifi), bag or carrying case, external hard drive, etc.

    Then if you implement a check out procedure…

    1 vote
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  19. UNIQUE SUBDOMAINS so that Ticket, Estimate and Invoice Numbers MATCH the HTTP URL LINK

    What needs to be done so that we don't all have to share a global consecutive numbering system for Tickets, Estimates, Invoices, POs and other numbers in RS? Our team constantly loathes the confusion between the URL numbering vs the actual instance number we're trying to look at.

    In most other systems (ZenDesk, FreshDesk, ConnectWise, TigerPaw) the URL matches the associated module instance. This makes it SUPER EASY for us to pull up a ticket or invoice by direct URL, instead of having to nav to the Customer Profile or search box first. Examples:

    Support ticket #123456 would use the…

    2 votes
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  20. Allow upper limit on auto-charging card on file

    Allow for an upper limit on what can be auto-charged to credit card on file.

    Example: Customer says we can auto-charge their card for their monthly service agreement so long as it is under $1000. To accommodate that, we have to proactively view all the misc charges to make sure it won't exceed that. If it does, we have to either email them prior to it going out and give them an approx cost, or pause the recurring schedule.

    This is another situation where having invoices created as drafts would be super helpful (and I'd prefer to see that done…

    1 vote
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