General

  1. Ticket Sorting

    When you try to sort tickets by customer alphabetically on the tickets page, it doesn't seem to have any rhyme or reason to how it sorts...it certainly isn't alphabetical...

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Yeah – it’s just sorting by the customer_id, which is sort of just the order they were added. Some day we’ll do this, but for now it’s just hard to get the database to do it quickly without a lot of work.

  2. Freshbooks Integration maybe with an add-on!

    I think you guys do a great job taking suggestions except for this one! Also I don't think you have not noticed how many of your customers use Freshbooks instead of quickbooks. I have seen several suggestions for this!

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    HI everyone — We do recognize that there are some Freshbooks users out there and that this could be helpful. Unfortunately we don’t though have plans to integrate with Freshbooks in the near term. Having done three accounting system integrations (Quickbooks Desktop, Quickbooks Online, and Xero) we’ve learned how massive a project these are to get right. Our existing ones are still works in progress since there are so many moving pieces (we only just added purchase orders to Quickbooks..after ~3 years!) We do know this could be helpful to some but it’s not on our near term roadmap as much as we wish it could be. Thanks for understanding..

    BTW, we did add a report in Admin > Reports a while back that should allow you to export your data in a format that can be imported into Freshbooks. Let us know if that works for you.

  3. quickbooks merchant services

    Please add quickbooks merchant services for credit card processing. we perfer they way they deposit and bill transactions rather than stripe. with quickbooks they send you the full amount to your bank account and then debit the transaction charges afterwords. stripe pulls the charges directly from each transaction before it reaches our bank account.

    10 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add an integration with Freshbooks

    Any chance we can get an integration with Freshbooks? Contacts, Invoices, etc..

    21 votes
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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos

    Integration with LightSpeed Systems Onsite pos, contact them, they are very open and helpful with integration, Need more feature than RS pos

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enable editing of Private Comments

    Regarding Private Comment - and while the ticket has been invoiced, I am recalling points after the fact that I want to remember.

    It doesn't appear that there is any way to edit the comment - other than create a new comment - and have a stream of comments for 1 service call, vs. 1 private comment for 1 service call.

    It would be useful to have this functionality.

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Improving leads and kiosk

    I noticed that RS has added FormStack to the apps. This is HUGE!! and a major step in the right direction as far as how you can dramatically improve the Leads module which, in my opinion, needs major work.
    FormStack is in a league of their own when it comes to form building.
    Their forms and triggers can build lead generating emails that are far more advanced than the RS.

    The problem....
    You made it so that the FormStack field names need to match the available RS Lead field names to be reasonably usable. Therefore basically taking an incredible lead…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a force log on for every new ticket/status update

    A lot of our techs here share the same computer in the service area when updating and creating tickets. This gets to be confusing when we go back and look up notes and people have forgotten to log off and then log onto their own name. Is there anyways to forces a log on or switch user for every time a note is entered or a ticket is created?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. add the ability to include inventory items at the ticket level

    allow the ability to add inventory items at the ticket level. Allowing the inventory to be added at the ticket level will update inventory when a ticket is completed instead of requiring an invoice to make sure inventory is updated. Those of us that use Square do not use the POS or Invoicing in repairshopr and therefore can not utilize the inventory system

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are not going to support any flow that goes around our invoicing module like this.

    We have a lot of users that run cards in square but still use our invoicing and POS modules.

    (Our Mercury Payments integration is almost public, and they will beat square rates and structure on every point too – watch for that)

  10. Quickbooks integration - multiple QB accounts

    need the ability to INTEGRATE one RSR account with multiple Quickbooks accounts - for segregation of invoicing and such

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Canadian Backup

    I read your blog on Managed Backup and Cloudberry.

    Can you do the same type of intergration with a Canadian Backup comapny? Not all businesses want their data going across the boarder.

    http://canadiancloudbackup.com/

    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow use of a printer connected to the PC / Network that RepairShopR accesses.

    We use a PC as our main RepairShopR station. As most of our work is carry in to the store, this works well for us.

    We have experienced problems with Cloud Print...Not printing and delayed printing. We print the Ticket and Intake form while the customer i here and give them a copy as their claim check. We therefore need to print immediately on finishing taking in the job.

    Also, This morning the printer spewed out 2 copies of all the new Tickets and Intake forms from yesterday.

    I understand that we can create a PDF of the form and…

    6 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Notify End Users that Lead/Request was received

    I'm a service provider, not a retail shop. Our previous management systems would send an e-mail as soon as a request/lead was received by the system. This lets the customer know that they are important, their request was received, etc.

    Right now, we are manually generating an e-mail, but unless we are sitting in front of a computer, it might be a few hours before the customer gets a response. In that time, they may go somewhere else because we did not acknowledge their request/lead.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. unify RepairShopr & RepairShopr mobile sites

    Due to the normal RepairShopr site now scaling so well on mobile, can we drop the mobile site and move "Field Jobs" from mobile site, to the main site?
    It would less for you guys to maintain aswell.
    Just a thought

    7 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Save to Goolge Drive

    With CloudPrint integration you can save to Google Drive. By the way.. it says "Save to Google Docs" which should be renamed to Google Drive.

    The problem with this part of the integration is that the invoice or whatever you are "printing" to google drive will just land in the root folder of whomever's google account is linked. This makes it impossible for us to share these files to our team.

    Can we make these output files drop to a Repairshopr subfolder and then subfolders based on the type of output?

    example:
    Drive Root \ Repairshopr \ Saved Invoices
    Drive…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    That feature is 100% controlled by Google. They add that virtual printer, and they control where the files go.. (and they named it google docs)

    Sorry about that!

  16. Integration with QuickFile

    We use QuickFile for our Accounts/VAT/Tax etc
    The reason we dont use things like QuickBooks etc is we cant justify the expense for them, especially considering QuickFile does the exact same thing for free!!
    Can we see integration with QuickFile and RepairShopr?
    Please?!?!? :D

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there — thanks for asking. Currently we’re not looking at other accounts integrations beyond Quickbooks and Xero. These are major undertakings and our plan is to continue improving our two current integrations which have good coverage across many countries. Hope you understand. Thx!

  17. Appointments given a purpose for site-visit repairs.

    RepairShopr is clearly built for in-shop repairs, however if I mention features that already exist; please school me in my errors. I dearly need to resolve the work flow process for site-visit repairs; as it is now, RepairShopr seems grossly inadequate for site-visits.
    Appointments need to take on a roll; currently they are pointless. I will give them their purpose now;
    1. Every appointment must show up under the customer record just as everything else does along with the notes added (under review as a suggestion back in September ‘14)
    2. An appointment is a ticket without ‘status’ (no diagnosis,…

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Vendhq.com

    Any chance of intergrating with Vend ?

    1 vote
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  19. TechWARU Assets integration

    It would be great to have the Assets Information obtained from TechWARU go directly into the Assets section of RepairShopr. This would help alleviate a lot of manual entry

    7 votes
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  20. Quickbooks sync

    I suggest having a check box on the invoice list that allows you to resync invoices to quickbooks without having to go into each individual invoice and then allowing you to check all invoices on the list and syncing them at the same time.

    4 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
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