This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?
Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?
It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.
Keep voting and commenting..
For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer
We will probably not add a spiceworks integration.
3 votesPatrick Bennett commented
This appears after generating a ticket if you use intake forms. or if you have enable signature on payment screen too.