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Shane

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5 results found

  1. Beta interface

    1 vote
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    2 comments  ·  General  ·  Admin →
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    Shane commented  · 

    I found a setting to have the default status of the comment to be internal. That way you have to decide and take action to send it to the client. /settings/tickets -> advanced then tick the box "Ticket Comments - default to Internal instead of External"

  2. Add software product keys to an asset

    30 votes
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    3 comments  ·  General  ·  Admin →
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    Shane supported this idea  · 

  3. Beta site, adding time to a comment.

    7 votes
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    3 comments  ·  General  ·  Admin →
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    Shane supported this idea  · 

  4. Client Portal - add "Hide Invoice" for better client portal filtering

    11 votes
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    under review  ·  2 comments  ·  General  ·  Admin →
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    Shane commented  · 

    We use QB as well and often need to make adjustments to the final invoice. So if the invoice's don't match then that can create a problem. If there is a better way please inform us.

    Shane supported this idea  · 

  5. RMM - Ticket Automations - Create ticket automatically from RMM alerts using Ticket automations

    44 votes
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    5 comments  ·  General  ·  Admin →
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    Shane commented  · 

    We need this function as it is very important to MSP organizations.

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