Juliette Dorsett

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  1. 24 votes
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    14 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    You can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.

    We will be supporting this in refunds in the near future too!

    Juliette Dorsett supported this idea  · 
  2. 96 votes
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    35 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This is more like, additional people can subscribe/follow for updates right?

    You can’t “assign” something to more than one person..

    Would “follow” with notifications get you what you are after?

    Juliette Dorsett supported this idea  · 
  3. 211 votes
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    30 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Juliette Dorsett supported this idea  · 
  4. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Juliette Dorsett supported this idea  · 
  5. 22 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Juliette Dorsett commented  · 

    I need to know my tech has completed the repairs on the device and he does this by marking completed in the status and then changing the ticket to resolved as truely it is resolved otherwise the ticketing screen is filled with invoiced tickets and this too can be distracting. Unless you are doing 100 repairs a day you should just be able to click on the invoice icon and they will be right there. We should not ask RepairShopr to re-invent the wheel this product is great and works for us. It is all in each shops operational preferences. Don't change it or if you do allow it to be site specific. Thank you

  6. 47 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    Juliette Dorsett supported this idea  · 
  7. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Juliette Dorsett shared this idea  · 
  8. 4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Juliette Dorsett shared this idea  · 
  9. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Juliette Dorsett shared this idea  · 

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