Wayne Hartmann

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    under review  ·  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Wayne Hartmann commented  · 

    Specifically, I am talking about email templates here.*

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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    Wayne Hartmann commented  · 

    If Tawk.to still does not want to make this happen. I would be willing to use a different service for this feature as well. I'm sure you could find someone that would like to integrate with you guys. Or maybe roll out your own solution down the road if need be.

    Wayne Hartmann commented  · 

    @Troy "Where would the "Create ticket" button show up? On the end user side, or the tech side?"

    I would say at the very least on the tech side, maybe with an option for a user to create a ticket. There are a number of fields you can have a user fill out before they even initiate a chat. That information should also carry over to the ticket.

    They have a survey feature as well, maybe there is an integration that can be made there to ask the user to fill out some final questions before creating the ticket. But honestly the tech / agent, could easily just ask for the information in chat, and fill it out upon creating the ticket and scheduling appointments.

    Wayne Hartmann commented  · 

    @Troy They have launched their ticketing system now. I also submitted a formal suggestion on their uservoice forums. Anyone else that would love to see this happen, please go vote it up.

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/12428268-integrate-with-repairshopr-for-automatic-ticket-cr

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