Jordan Wires

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  1. 67 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. 24 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. 13 votes
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    under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires commented  · 

    take a look at what we have for the terms agreement on my site: http://www.wirescomputing.com/send-in-repair/

  5. 6 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires commented  · 

    Cant you just login and leave it displayed?

  6. 56 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. 29 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires supported this idea  · 
  8. 5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires commented  · 

    Not sure how its coded in the site but I would see it as " Ticket status >is > selfservice"

    Then my rule and automation would be completed.

    Jordan Wires shared this idea  · 
  9. 8 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires supported this idea  · 
  10. 6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires shared this idea  · 
  11. 134 votes
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    44 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

    - Eg, is it with a cloud shipping service?

    - Do you download a file which some desktop app is able to open to make a label?

    - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

    Jordan Wires commented  · 

    This is a bit old and seems stale but I voted for getting some sort of intregration. I use USPS to ship phones back to customers, so right now I have a option on my site for customers to create a ticket, then once I receive it I will send them a canned response stating its been received and then in que for repair. Once its repaired, I will go to usps.com copy the return shipping address details from the customer page and then ship from the usps site, then input the tracking number from the other site into a canned repsonse for the customer to see going back to them. I would love to click "create shipping label" and it could pre-populate the info from the customer and give me an option to ship via UPS/FEDEX/USPS etc. I would love this!! do it troy!!

    Jordan Wires supported this idea  · 
  12. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires commented  · 

    This was added and I like it for using a custom field type for estimated time of repair and then click on the cal. Although the date does not input when clicked anymore. I have submitted a tech ticket to customer service about this issue I have. If I manually type the date it will work.

  13. 2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires supported this idea  · 
  16. 5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 17 votes
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    under review  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jordan Wires supported this idea  · 

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