Updates to email rules
I have been having some issues using email rules, I had a ticket open for it a long while back. One of the biggest things I use it for is when clients email support requests directly to me. I had some rules setup to scan the subject for "from:AMA" to work for my client America Approved. I just tried it again today and see that there is another feature setup blocking it. Apparently when adding from: in the subject line it uses that as the from email address for the ticket. I don't need this fixed, as it serves the purpose I need. This message is simply to ask why I haven't been alerted of this feature sooner? I absolutely love RepairShopr and what it has done for my business so far, my one criticism is that there are too many changes that are made that aren't documented. Someone needs to keep up on the knowledgebase.
Matthew – This was a beta feature that was in testing. We’ve since added much more detailed release notes to better alert on things like this. We’re also considering an ongoing “Feature Friday” series where we can highlight nuances in the system users may not know about. Appreciate your feedback here.