I suggest you ...

Admin: New Ticket Settings

On this screen when entering Ticket Problem Type there should be a way to sort these. This way I can place the most common problems at the top or list them alphabetically. By default there should be an "Other" problem type. When selected a free text dialog box would appear to enter that other problem.

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Hector Castanon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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