OPT OUT INDICATORS
Hey guys,
I've noticed that quite a bit of our communications with our clients has fallen on deaf ears because they have opted out of SMS or EMAIL. Right now the only way I can see who's opted out of what is by running a report. My goals is to increase communication effectiveness with our clients.
With that said, can we get a... BOLD RED SMS OPT OUT | EMAIL OPT OUT so we know when we look at a ticket and attempt to communicate if the client is even going to hear us? That way we won't waste our time trying to email someone who's not going to see it anyway.
As always... Thanks!
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Ryan (CTO, Pinellas Computers) commented
This is live, I think. At least, now you see a message showing you "customer is set to no email of any kind" when trying to:
Make a public ticket comment
Trying to email an invoice.Still need that notification added for the following actions:
Creating a ticket (check don't email by default)
Emailing an estimate
Emailing a statement -
August commented
So the opt out applies to ticket updates? I thought it just applied to marketr?