Tracking number email to customers
Hello I am a repair tech at a small shop and we like to call customers when the part comes in however calling can interrupt the repair process. It would be awesome if there was an automatic notification that sent an email to the customer. Maybe there is a feature like that?
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Donley Seibel
shared this idea
You could write a canned response for this and send it through the ticket comment system. Have you looked at trying that? That’s currently supported with this feature.