Change Dashboard Colors
This isn't a message about the "color scheme" of the interface, it's about the dashboard and ticket list color notifications. All 10 of my techs are mentioning how the colors between the two do not correlate to each other whatsoever, and really don't show any pertinent information at all unless you're looking at both at the same time.
COLOR STATUSES:
First off, the colors for statuses should be the same, for the dashboard and the ticket list view. Second, I like that "not diagnosed" is purple; it's unique and informative. But that's where the colors end at being helpful. Why not give another color when something is approved? How about when it's completed but not paid? What's the color code to differentiate between when something is old and not approved (awaiting customer reply), old and completed (but not paid), and old completed plus paid (but not picked up)?
STATUS
Then paid should close it out completely, mark the transaction is complete and the ticket as resolved. Right?
"STALE" TIME DURATIONS
It would be great to customize, but I wouldn't ask for that if there were just more reasonable times that help guide the general workflow. Otherwise, stale time increments need to be more customizable. 3 days with no update, that's crazy! We usually do same day to 24 hour turnaround, maybe 48 at most. We rarely even hit a code to trigger something is getting old. Plus, it depends on if the work is in progress or if we're awaiting customer input.
I can't even put this all together myself. Does anyone else have input/suggestions on how to do this better / more efficient?
Hey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.
Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new
In the settings area, the overrides allow you to make it so different statuses change color at different times too – you could also change the numbers to be really high if you didn’t want a status to change color, etc. Lots of power there..
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Mike Voigt commented
Back in 2014, Jason Miller suggested exactly what we need. We would like to assign ticket status colors to each of our custom ticket statuses. There are a few that are assignable but like, PART ARRIVED - READY FOR REPAIR, should be something other than WHITE.
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Ben commented
I agree that the colors on the dashboard statuses have to match the tickets page/queue. Also, add Blue to the color legend for customer replies. Thank you in advance.
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Zeus commented
Our shop agrees with Customizable features.
Letting us chose colors for status will let us correlate the urgency and where the job lies as a whole. Along with Customizing grouping: FRESH, REPLY, NEW, STALE, Waiting for parts, RUSH, URGENT, QUOTE, Etc.
Instead of limiting what the dashboard says, it should match what the ticket status types we chose are.
Then we can pick the color for that status.The workflow is very important. We want the dashboard to make it easier to follow up on work, not cause more confusion. This was one of the main features we went with RepairShopr. This is one of the more urgent things we need as repair shops.
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Rob commented
I've commented in another area as well...
I just wanted to mention that Stale needs to be more customizeable.
We have tickets that we schedule an service appointment for sometimes a week or more in advance. When a ticket is in a scheduled status, it shouldn't be allowed to go stale. There are other examples of this other than just scheduled.
Fresh way too vague. All my tickets are fresh. Some are waiting on a customer reply. Should it be considered fresh? Some are scheduled, some are in progress. Fresh, at least to me, means new and untouched.
I'd like to be able to look at the dashboard and NOT see white or red. If I see white or red, I know something needs to get done.
Just my $0.02!
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Ryan (CTO, Pinellas Computers) commented
Hi Billy,
Did you check out my other post in the link below ?
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Billy Thomas commented
I'd also like to have the option to determine when a ticket becomes stale.
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Ryan (CTO, Pinellas Computers) commented
HUGE UPDATE ON FEATURES MENTIONED IN THIS TOPIC:
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Ryan (CTO, Pinellas Computers) commented
LOL, I feel like everyone bought the 50" Changhong LCD TV from Newegg for this. Anyway, I'm putting in a mock-up of some revisions for the dashboard tonight. I will post a public snip of it so you guys can comment or give input. Feedback greatly needed...
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Kevin Thomas commented
Yes, I love the dashboard concept, but it's not very useful as it is. I agree with the comments here. In addition, when a comment is made to a high priority ticket, such as "why is this taking so long?" it marks the ticket as fresh and gets lost as a high priority on the board. At that point, the whole dashboard is useless to us. The colors shouldn't change based on comments; they should change based on actual status or total time in shop. Kind of feel I wasted money on my big screen TV. This would be easy to fix.
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Jason Miller commented
I would really like to see where we could assign a status (Including Custom Made ones) a color of our choosing. This would make the Dashboard that we have displayed on a 50in LCD TV in our shop so much more useful. Right now most is RED and A lot are White and paid ones are GREEN. But thats not great info. If you could assign your own colors to the statues then you could have a color for Wating on Call back, a Color for Waiting on parts, A color for Ready for collection... Or any other status you make. It would then be a huge information center.