General
3764 results found
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When an estimate is approved send contents to attached ticket
When you are working on a job, then need to send an estimate. The parts on the estimate should be added to the ticket charges when the estimate is approved. Currently it only goes to a new invoice. Thats fine for when an estimate it created outside of a ticket, like quoting new PC or for some work.
But, when you have already done some billable time on a ticket or added parts and something outside of scope of the ticket comes up a new estimate is created from the ticket.
When the new estimate is approved, those items should…2 votes -
Disable payment methods
We need the ability to disable to remove payment methods for individual clients. We don't want to take a check from a client who has bounced one in the past (And they eventually paid up.), but we would still take cash or credit. We don't want to disable this for everyone though.
0 votes -
Ticket Cloning for Same Concern with Multiple Customers.
I have multiple clients with the same request, how do I make multiple tickets with the same title but with different clients. I have asked support regarding my request and there's no cloning ticket feature as of yet.
1 vote -
Labour component for inventory items
Would be great to be able to include labour in an inventory item so one only needs to add one item for an invoice and its easy for customers to see how much labour is allocated to each item.
Plus when updating the sell price if an item its easy for staff to see to new total price.3 votes -
dependent worksheet options
i use worksheets to asess the condition of phones that come in to the shop. It is really quite cumbersome to scroll down past all the empty boxes in the event that the first option on the worksheet (does device power on ) is set to no. If we could set options as dependent of another then they could appear only if the requirement was met. For example:
Device power on > Yes > further options pop up
Device power on > no > Skips all options not nested under parent and goes straight to external condition options ( my…4 votes -
Allow the capture of a picture for asset tags management
Allowing the asset tag option to be able to access the camera so instead of hunting down and entering these long numbers, a simple picture would show all this information.
1 vote -
Show method of payment on Invoice List
I spend a lot of time in the Invoice List reconciling "Paid" vs "Took Payment". I am having to click into the reference number often to see how the customer paid so I can back check it. Thanks much. :)
1 vote -
Allow a short description of files attached
For example, if replacing a card reader. I would like to take photos of the old and new serial number, and when uploading those photos to repairshopr, add a description to the photo e.g old card reader and new card reader on each respective photo. So I'd know which was which later when reviewing the job
4 votes -
Employee Wage Compared to Profitability
Hi,
We just switched over to this system. So far I really like it, but I would love to compare employee salary vs their net profitability. Right now, I have to figure out how much they make per hour and multiply that by the hours worked and then compare that to how much their net profit is. It's just a lot of work, and other systems I've used have done that for me. It'd be a big help if something like this could be implemented. Hope this makes sense.
2 votes -
Colour code feature request
Colour code feature request when looking in customer details, all the tabs are grey and its not quick and easy to find invoices etc, possible to colour code the tabs for efficiency
1 vote -
Inventory custom search needed
Hello,
It would be nice to be able to do custom inventory search, where we can exclude terms or search for a specific item. For example, If I am searching for iPhone 6 but not 6s, it would be very efficient to do -6s so the search will only show iPhone 6 but not 6s.
Hopefully, this will be implemented soon.Thank you Repair shopr team for the great work,
1 vote -
Improved Labor Rate handling
I think a few changes in the handling of Rates would improve things.
1- Labor Rates shouldn't be an Inventory item, it feels like a work around and it's just not scalable that way.
2- Technicians shouldn't be seeing our costs for Labor Rates.
3- Some other unnamed PSA's handle this using a calculation, when the tech enters time they enter a work roll and a type. Such as, Server Administration ($120/hr) times After Hrs (1.5 multiplier) = 180/hr. Or maybe the multiplier gives a discount. It can also account for hourly minimums. Very powerful and the tech doesn't have…9 votes -
Remove Character Limit from Inventory "Name" Field
Product List Issue: Unless products are added without spaces between words the result is something like this
NAME: DESCRIPTION:
Samsung Advance Labor Charge
Galaxy
S6 Edge
Plus (Black)
Screen
Assembly
w/Small
PartsBarcode Issue: Im sure this doesn't need any explaining. (35 Character Limit)
As a result our business decided to use the "Name Column" for the paired Labor Rate.
NAME: DESCRIPTION:
Advance Samsung Galaxy S6 Edge Plus (Black) Screen Assembly
Labor w/Small Parts
ChargeAs you can imagine this makes searching for a color specific product a nightmare without scanning a barcode.
THE BIGGEST ISSUE is because we had…
53 votes -
Private notes are visible on invoice page
So when we scroll down on an invoice to have clients sign, the private comments for the related ticket show up. This is not something that should be in view of the client and the repairshopr app doesn't have the ability to sign on invoices at all, just on payments.
Would really like this changed as with paperless processing we want a clear divide between client viewable pages and tech info pages.
Basically just make "Do not include the Ticket details on the Invoice PDF" apply to the invoice page itself.
4 votes -
Attachment Comments / Captions
Just uploading some attachments to a job ticket and i was thinking wouldn't it be useful if we can add some notes to the attachment itself. Either comments or as a caption perhaps.
1 vote -
Addition to Estimate Net Margin update on 8/11/17
Glad we added net margin to the estimate but few quick fixes are requested.
1.) Can we add Margin Percent to the line or an additional line for it? Have percentage points on system we try to hit and the math is easy but annoying to do every time.
2.) Have a 2nd option to allow for a button you have to click to show the net profit or net margin, Our screens are view able as we go over each part with the customer, so they can see everything we see. Need to be able to hide it.
1 vote -
Mobile App: We need Estimates and Manual items
Without these two features, my techs have stopped using the app entirely and now bring laptops with them in the field. These features would be massive for us! I know we are unique... we do not have a storefront. We are six technicians in the field full time. Thank you for your consideration!!
1) Estimates. Be able to create, edit and convert into invoices.
2) Invoices: Add a manual (non inventory) part/item to an invoice from the app
8 votes -
Dashboard / Screensaver for RS
How about making the main screen time out and revert to a live dashboard that refreshes say every minute. Then when a tech/user goes to login to RS it allows that screen to be bypassed and returns to normal. Then times out after a period of time.
0 votes -
Add more options to the calendar view
Please allow more functionality and view options to the calendar view. One view option we need is to see the availability of multiple employees in one snapshot for each day. For example, I can see if employee 1 is full on Tuesday, if employee 2 has one time slot left for Tuesday, and if employee 3 is off that day.
It would also be helpful for appointments to start in a window of time versus an exact time (for example, appt. time is to arrive between 8-9 AM). In addition, we can set a length of the appointment - say…
4 votes -
Add option to attach ticket when emailing invoice under invoice detail
When you are emailing the invoice under the invoice detail page, you have the drop down to add more things into the email, but no way to add them. A nice place to put this would be righ there. Add a option to email whatever else is linked under this invoice such as the ticket and all it's details, estimate, etc. That way it can all be sent in one email vs two.
0 votes
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