General

  1. Items entered on the Add/View Charges on the ticket is entered into the inventory.

    When I have an open ticket and put in a part, I think it would be nice that any item entered would show up in the inventory list.

    2 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Set 'Issue Type' on Diagnosis comment

    We find setting this on book in is helpful, but its an assumption.
    Nice to be offered a chance to change when entering "Diagnosis" comment.
    It would be better if the book in setting showed "Not Confirmed" next to it as well. (so other staff know its an assumption, until confirmed)
    - I realise it can be changed under Ticket Info (Change)

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add a tax line to inventory items

    I would love to see each inventory item with a field for the sales tax item. I have items for sale which have a sales tax rate, but also would like to be able to assign a tax such as "Tax on Service" to my labor rates. I think I have seen multiple tax rates, but this appears to be on an invoice level, not an item level. The item level is simply taxable or not - it does not allow for the selection of different rates.

    2 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. remove the black line on integration opportunities

    Hello repairshopr
    Now that you do not want to make it possible to change your options in your Website Integration. Can you remove the black line at the top of the form, where our company name is?

    It will make it very easy to use them on our sites. I ask this because you have some really good integration opportunities but can not use them as my clients leave my website when using these.

    Thanks in advance

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Show A PRINT Status For Invoices On The Invoice Manager

    Some of my customers like their Invoices Snail-Mailed which I do myself

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. New Tickets page layout

    Please change that old way to list ticket with those fixed columns.
    It uses about 1000px x 60px for each ticket and we can not even read the whole customer name or ticket title!
    Please try to show all these informations on the whole row's width with different text weight, colors or labels on one thin row as would do 2DO list https://lh6.ggpht.com/FVIbFrbdAh6CUNIWaSqbzgPexmKhmNpEy97jQK9ZDCj8dCKT4pl6JJ9W8-umpnvjmrJ0=h310

    Or even better, you could show "all-on-one-screen" with a couple of different panes one next to the other. like Remember the milk or Producteev would do. https://s4.rtmcdn.net/img/services/ipad/ss_task.jpg

    1 vote
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  7. Customer #id

    We still have a lot of paper to sort out regarding our customers. It's currently sorted from A to Z but it's a pain to put in order when there is more than 100 customers under the same letter.
    It would be great to be able to set a customer #id in the customer page (not the one in the url which is really too long). Going from 0001 to XXXX Then we could follow that number to organise and sort our paper folders.
    That number should be auto-increment.
    We currently have the residential customers on one side and business…

    1 vote
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  8. Hello, When making a "New Ticket Comment" you select your "Update Subject" I think one of the items in here should be "Update"

    Sometimes we just want to email our client an update on their repair, and it doesn't really fall under any of the other categories.

    0 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customer tab display

    Please go back to the old way that the customers tab is displayed- with the customers listed by date created by default.

    1 vote
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  10. An optional popup message during checkout

    This would be a great way to make sure the customer gets all the information about there computer and repairs. When the technician is finalizing the ticket, it would be very helpful if the there was a "popup message center button" They would then fill out a message box so that whoever is checking the customer can give them special instructions and follow up information from the technician. Once the person checking out the customer has read and explained the information, an ok button would clear it and payment can be taken

    5 votes
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    declined  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ticket Comments should be able to be edited. This should be an assignable option under Security Groups.

    I think Ticket Comments should be editable so that typos, etc. can be fixed without having to copy the text, delete the ticket comment, adding a new ticket comment, pasting text, editing it, and then finally posting it.

    43 votes
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    declined  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Department Inventory Report

    It would be nice to have a Department report. To be able to see how much each month is sold from each department, such as keyboards, hard drives, software. Etc.

    0 votes
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  13. Tentative Calendar Events

    HOW HAS NO ONE ELSE THOUGH OF THIS ?!!?!?!

    Hey guys, this is CRITICAL. I just realized how much we are failing by not having these features. We constantly have business appointments that are "flexible" and just need to be on the calendar so they can be "fit in" between appointment gaps.

    EVERY enterprise/decent calendar program (Google/Exchange/365/OutOfOffice/etc) uses different "types" of events (busy/tentative/free), so why not RS?

    We need appointments to have a type so we can know if appointments are tentative. Otherwise, we are risking losing appointments because of being "booked solid" when one of those may be okay…

    5 votes
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    declined  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Integrate with Payleap

    Would be nice if Repair Shopr integrated with Payleap for Credit card transactions and Recurring charges

    1 vote
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  15. Enable "Low Cost" Tracking Feature

    Hi RS,

    With computer hardware and parts, the prices tend to fluctuate, A LOT. Currently, we are using the "worst case scenario high price" for our Cost field on inventory items. That way we know not to buy if it's above that cost for some reason.

    A good example is SSDs (256GB). We have our cost in (conservatively) at $119. However, sometimes they cost as much as $140 (in which case we'll hold off on buying until the price drops), other times they're as low as $105 (in which case we'll stock up). Currently, they are on sale for $95-100.…

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Speech to text.

    I would like to see speech to text and maybe an app for iPads for the kiosk I'm gonna use my iPad as a kiosk have the customer fill it out and it would be nice when they're explaining a problem if they could just use the microphone and speak it and it will type for them instead of trying to type on an iPad, would be very cumbersome I would believe or is there something out there already. trying to use Dragon but you can only copy and paste it, can't do it right in the fields so checking…

    1 vote
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add date/time to suggestions and replies

    When looking at the suggestions and the replies it is hard to determine when an idea is really old or not. It would be cool to see when an idea was marked as Planned or In Progress. Also, it would be cool to have a "read by admin" mark to show ideas are heard.

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    This is actually an off-the-shelf product we are using called UserVoice – I think you are referring to this forum/vote system itself?

    We’ll try to add estimates when we make updates like this one I’m typing now :)

  18. Add an integrations with Freshbooks

    Please add the ability to import all customers w/ notes, invoices (including recurring), expenses & estimates.

    4 votes
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  19. Be able to add check marks to "field types" under creating "fields" under custom field types.

    Being able to add something like additional items left as an additional custom field and being able to pick under "field types" to use check marks . you guys currently offer the "check box option" but would like a "check box option" with an add answer option to name the check box. and make multiple check boxes availble under the same field type.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This would probably be challenging to design well. The best bet would be to have a check box and text field for those questions. We’ll decline at the moment but can revisit when we revise how custom fields are handled in the future.

  20. UI Improvements

    The rule I was taught when programming was "Make every CREATE or DELETE action deliberate (at least two clicks with no defaults!), so as to reduce potential issues from accidental clicks! Especially when sequential numbering systems can be affected!" This is even MORE important now that people are using smartphones, tablets and touch screens in general! The possibility of a mis-click is quite high!

    For example, Invoices and Estimates can be created with a single click and no line items! This can really throw off numbering sequences and accounting flags. I suggest implementing a "cart", you can add items to…

    1 vote
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