General

  1. PayPal Integration

    It would be awesome if you could integrate PayPal the same way as Authorize.net for payments. Mainly for recurring payments. I use subscriptions for several clients. If RepairShopr could create, or process the payments at least, would be awesome.

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit Tickets in Client Portal

    Some clients have been frustrated that they cannot edit a ticket once they enter it. They cannot give us any feedback as to the Urgency of the ticket, they cannot even close it if it no longer needed.

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  3. Options to change color scheme

    I think it would be great to provide options to change the color scheme. I find it difficult to distinguish the buttons along the top from the black background sometimes, but it would also be nice to be able to match the colors of our company.

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are going to be changing the color scheme of the app soon, but for now, aren’t planning on making it customizable.

    Sorry about that, it could be done at some point – but for now we’ll close this one

  4. Sort customizable ticket items.

    On the ticket screen now that we can custom fields to the columns it would be great to be able to sort by them. One thing that would be great especially for the Timer feature is to sort by most time, least time AND currently running time.

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  5. add the ability to include inventory items at the ticket level

    allow the ability to add inventory items at the ticket level. Allowing the inventory to be added at the ticket level will update inventory when a ticket is completed instead of requiring an invoice to make sure inventory is updated. Those of us that use Square do not use the POS or Invoicing in repairshopr and therefore can not utilize the inventory system

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    We are not going to support any flow that goes around our invoicing module like this.

    We have a lot of users that run cards in square but still use our invoicing and POS modules.

    (Our Mercury Payments integration is almost public, and they will beat square rates and structure on every point too – watch for that)

  6. Customer Phone number on the Label instead of the BarCode.

    or use barcode with a number visible. the barcode is of no use to me in my one man show. :-)

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  7. mysqu database integration

    it might be good to be able to use outside databases like for us we have MySQL servers for our website that we are able to use maybe if You can use these types of databases for your server it could eliminate on database issues maybe even lower server load on your end for managing these databases. such still using your site and service to connect an encrypted connection and be able to chose a database. Maybe it could be a used for database backup or something.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Integration with a program called UVK or Ultimate Virus Killer

    I found this program from a review I seen on technibble it's called UVK and it does the same thing as D7 and repairtech but in my opinion it does it better and for a less cost to the repair shop. I would like to see it be integrated with repairshopr. I have tried all three product but still use UVK the most. My fellow techs please take a look at this product and if you agree that it needs to be integrated into repairshopr then please place a vote or two thanks Rick

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Create a force log on for every new ticket/status update

    A lot of our techs here share the same computer in the service area when updating and creating tickets. This gets to be confusing when we go back and look up notes and people have forgotten to log off and then log onto their own name. Is there anyways to forces a log on or switch user for every time a note is entered or a ticket is created?

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  10. Can we please add a section on the receipt for customers to leave a TIP amount?

    Can we add a line for customers to add a TIP amount for good service?

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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    declined  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. QuickBooks Payments Integration

    QuickBooks Payments website at https://merchantcenter.intuit.com

    Please consider integration with quickbooks payments merchant center. This service is vastly superior in features and economic value compared to Vantiv, maybe even Stripe.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You can say you prefer it, but you cannot say it’s superior in any way.

    The Vantiv pricing you will get is better than Intuit will provide, and the integration and API on Vantiv & Stripe is far easier to work with. We couldn’t even get registered as an Intuit merchant developer because their signup processes were totally broken.

    For now we are not considering adding Intuit Merchant.

  13. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    At the moment it’s not possible to integrate something that doesn’t have a web-browser SDK for general web page usage.

    If you can highlight where this device has that support, we can consider it – otherwise we have to build desktop software vs using our web interface and we aren’t going to do that..

  14. Drop down box in payment form to nominate which register is used for a payment

    When we click on payment form we are taken to the payment form. In this form I suggest we have a drop down box to nominate which register the payment is being made too. For example if we are taking a cash payment we would click the drop down box and select the "cash register" and if we are taking a card payment we select "bank account" register. If these payments are the first payments of the day then we would be forced to open and close the register we nominate.

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  15. Canadian Backup

    I read your blog on Managed Backup and Cloudberry.

    Can you do the same type of intergration with a Canadian Backup comapny? Not all businesses want their data going across the boarder.

    http://canadiancloudbackup.com/

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Be able to add check marks to "field types" under creating "fields" under custom field types.

    Being able to add something like additional items left as an additional custom field and being able to pick under "field types" to use check marks . you guys currently offer the "check box option" but would like a "check box option" with an add answer option to name the check box. and make multiple check boxes availble under the same field type.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This would probably be challenging to design well. The best bet would be to have a check box and text field for those questions. We’ll decline at the moment but can revisit when we revise how custom fields are handled in the future.

  17. Change order of toolbar modules

    This is a very minor idea and is not urgent. I just noticed the order of the modules on the toolbar are kind of out of "order" according to our workflow when recently training a noob.

    It makes sense that Customers is first - for lookup or creation. However, after finding or adding a customer, you most often create a Ticket. If it's a field job, you add that after a ticket, if not during. Then you add estimates to a ticket, maybe order parts or use inventory, and then make an invoice.

    Not sure if it would be possible…

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  18. Extend the attachments mdoule to include TWAIN scanner compatibility.

    Very often a customer will come into our shop, to purchase an item, with a paper purchase order. At the moment, to include this document in the ticket, or invoice, it is necessary to scan the document into a pdf file, save it somewhere, upload the file as an attachment, and then delete the pdf. It would be quicker & easier for us, if RS would accept the document direct from a scanner. I would have thought adding TWAIN compatibility would be a relatively simple job.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Any Windows API work is probably out of scope and not a simple job. Sorry about that! Maybe there is some way to make a scanner appear as a webcam in windows, which would make it appear in the file upload box. (Has a webcam control)

  19. Customizable Hidden comment templates

    This may have been suggested, but I searched and could not find it. Just like the canned response, but for hidden comments. Create templates that will gel with internal communication. Ex:

    Template 1:

    Performed:
    Status:
    Parts Used:
    Parts Ordered:
    Next:
    Addition Info:

    The tech would fill out the fields then save the note. Then who ever looks at that ticket next knows what was the last thing done and what would be the next thing to do with out going through all the comments. Maybe have a way to link then to the update type. The part order template could…

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  20. Have subject line on Estimates the same way tickets appear to differentiate between them

    When you look at a customer profile, the estimates are listed with dates and amounts, but no subject or note to tell what the estimates are for without opening them up for details. Right below that is the list of tickets which do show the subject line. Having the same type of subject field on an estimate would be helpful.

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