General
855 results found
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more data retention
One thing I am looking for or requesting direction is how I can use RepairShopR to retain Customer Credit Card on file... of course with their permission.
now that we are going into the MSP space and offering recurring (monthly or annual) services/subscriptions, we need to begin the process of Retaining CC on file for those monthly charges.
how best do we accomplish this within RepairShopR and ensure Security/Privacy/Confidentiality ?
on that same thread, please advise (work with Amy) on how we can use either CONTRACTS or RECURRING methods for such billings of our subscription offerings and contract with clients.
1 voteSaved credit cards are supported with our Authorize.net, Stripe and (beta) Mercury integration: http://feedback.repairshopr.com/knowledgebase/articles/224669-how-do-i-use-credit-cards-with-repairshopr-
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group tickets by customer since we cant seem to merge tickets
group tickets by customer since we cant seem to merge tickets -
of course merging tickets would still be completely better since all the notes and communications would/should then be in one place.
1 voteYou can group or merge now
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Make the customer contacts list in alphabetical order
I have customers with a contact list of 30 plus. These are not stored or displayed in alphabetical order and it take me a while to look through the list to find the contact i need
1 voteJust added this!
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Multiple TYPES in Business Settings
Sure would be nice to be able to select multiple “types” in my case we are both Computer Repair Shop AND Managed Services (MSP)
1 voteWe have this, it will be wired in to the settings a bit more with time – thanks!
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add Google Cloud Messaging for notifications
Google Cloud Messaging, or GCM, allows your app to send a notification on both iOS and Android when a specifically configured change occurs. Best part is it's FREE + dead simple to implement: https://developers.google.com/cloud-messaging/
Problem current is Pushover app requires sign up. This solution is free and would be native to your app you provide for users. Supports both upstream and downstream messages. Can easily add it to your current app solution with maybe around 20 lines of code.
1 voteWe added this in iOS – it’ll be in android when that ships too.
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allow clients to be redirected after signing out if their profile or after book an appoitment
its good for a tracking purposes and also to give them a way to go back from where they started
1 voteYou can build this flow in Admin > Custom Widgets!
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Ticket worksheet: List only checked items of work performed on invoice ticket
A little background on me: I am doing all work at the client’s location and using my smartphone to enter items on the ticket, invoice and collect payment while I’m working on-site.
In an attempt to go paperless, on the invoice that is printed or emailed I want to have line item descriptions of the work I performed. For example:
1. Removed adware
2. Installed security updates
3. Deleted temp files.
4. Checked hard drive health.I created a ticket worksheet with checkboxes that click when I complete an item, but when printed it shows everything on the worksheet -…
1 voteWe did this, the template tag is:
{{ticket_worksheet_tables_compressed}}
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Sort options for contract manager
We use contract manager to keep track of MSP renews for customers who don't pay automatically each month. It works great except we have to hunt the list to find the dates that are expiring. If there was a sort order by date that could put the ones expiring first on top it would be very, very convenient!
1 vote -
Add appointments to the customer record
When you create an appointment, can this be 'stamped' in the customer record card? This is the case for appointments made as a result of a ticket but not non-ticket appointments. It could just be a list under the customer info section - in the same place as the list of historical invoices, tickets, warranties, assets etc for that customer.
1 vote -
Automatic Cursor placement
On the Customers Page the cursor should land directly into the search box
1 voteThis was implemented on the Customer tab as suggested.
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Integrate with Stripe Subscriptions
So we can charge customers for monthly re-occurring charges with a payment card stored in Stripe and set up with a subscription.
1 voteThis has worked since we added stripe.
Go to the customer page to add a stored card – and you can select it on the recurring template.
Email support if you run into any issues!
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Make searching suggestions more effective
As a relatively new user of RepairShopr, there are a number of changes that I need. I would like to search existing suggestions to see if someone has already suggested my need so that I can vote for the existing issue and avoid duplication.
The Suggestion search facility seems fairly primitive. For example, searching for "report invoice line item export" returns results containing any of the search terms--practically the entire database of current as well as completed suggestions. Ability to do a Google-style search requiring all terms would be an improvement.
1 voteWe are using an off the shelf solution from uservoice so we have no control over that search. We can open a ticket with them though.
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Multiple Custom Field Types
Sometimes customers need more than one service performed on their device. It would be nice to have the option to add additional "Custom Field Types" to their ticket.
1 voteWe support this with the worksheets feature – thanks!
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Another Stocktake alteration
When doing a end of year stock take we have found there are a couple of items we are totally out of but the system thinks that we have one or two. Stocktake doesn't do anything for this. There should be an option such as a checkbox to click to change all unscanned items to zero if you are doing a complete inventory stocktake for end of year, etc.
1 vote -
Allow a way to attach lead to existing ticket
There should be a way to attach lead information to an existing ticket. Currently we have to create it into a ticket and merge it, which gets very old when customers send in multiple requests via email (not replying to the original ticket)
1 voteThis is done, on the lead process page check out the “Duplicates” tab (might rename it to merge soon..)
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Allow bulk edits of Vendor skus
I am assuming this is coming for every vendor in the app center but the ability to bulk edit vendor sku would be helpful.
1 voteThe SKUs can be edited via the CSV importer now!
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Watchman Monitoring integration
Over all integration with Watchman Monitoring.
Since there is a nice section for assets it would be nice for all our assets in WM to come into RSr for that section.
It would also be nice for the subscriptions in RSr to work with WM, maybe the ability to get those folks to subscribe online.
Of course similar ticket integration to what we had with ZD.
Thanks
1 voteOur version 1 of this is live!
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Add the option to "Add Similar" to an existing product.
Often times we have many makes and models of product that are identical or similar with a minor difference. Instead of adding a new product and having to enter all the information including categories, pictures, and notes from scratch again, I would like the option to create a new product based off of the existing product.
1 voteWe added a Clone button to the Product Detail page a while back. Inventory variants is something we’re still looking at for the future but has its own suggestion in the Feedback Forum.
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Customer Barcode Should Offer "Reward If Found"
We typically put the customer barcode labels on laptops and desktops that come in for repair.
They are usually left on the computer.
Would be nice if these could double as a recovery label with some customizable text like "Reward if Found"1 voteToday we released a feature update that enables users to customize labels. You can add text, use tags and change font size and more. I bet this solves what you are looking to do.
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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Automatically Update the Comminication Log when the Email feature is used
Hello
When we email a customer from the main client page, it would be good if the Communication Log was updated with the date and subject line so that it is recorded in seqeuence. The emails are always recorded at the bottom of the cleint record which is fine except that they are not obvous at first glance. The Communication Log is close to the top of the cleint record and is therefore more visable plus it creates a chronological chain of contact. At the moment we manually add to the Communication LOg each time we send an email
Thank…
1 vote
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