I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:Tore Andre Rosander commented
When ive been trying out different helpdesk/servicedesks with a livechat widget i get alot of leads instantly with the livechat. People are lazy and often the costumers dont want to wait for email support, or browse through your site to find the information they are looking for.
Alll the solutions out there requires you to have several systems helpdesk, servicedesk, livechat and so on. Why not make a complete solution?
Combine the booking widget with the devicewidget so that costumers can choose both device AND a timeslot, with a livechat and normal support ticket system you will have a complete servicedesk that cover every need for a repairshop.
3 votesTore Andre Rosander shared this idea ·