Jon Bova

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  1. 0 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jon Bova shared this idea  · 
  2. 96 votes
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    35 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This is more like, additional people can subscribe/follow for updates right?

    You can’t “assign” something to more than one person..

    Would “follow” with notifications get you what you are after?

    Jon Bova commented  · 

    I would like to have the ability to assign one ticket to two technicians, who work together as a team. Currently, I only assign one of them, since they are always together on the jobs I assign them. But it would make it easier, since they each also work on some jobs alone....

    Jon Bova supported this idea  · 
  3. 7 votes
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jon Bova supported this idea  · 
  4. 18 votes
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    under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Jon Bova supported this idea  · 
  5. 47 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    Jon Bova commented  · 

    What about a chat feature to allow you to chat with customers via a widget on your website? Then convert their info to a lead. We use Pure Chat currently (free), and it's hard to keep so many tabs open on Chrome ;)

    Jon Bova supported this idea  · 

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