0 votesJon Bova shared this idea ·
This is more like, additional people can subscribe/follow for updates right?
You can’t “assign” something to more than one person..
Would “follow” with notifications get you what you are after?Jon Bova commented
I would like to have the ability to assign one ticket to two technicians, who work together as a team. Currently, I only assign one of them, since they are always together on the jobs I assign them. But it would make it easier, since they each also work on some jobs alone....
I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:Jon Bova commented
What about a chat feature to allow you to chat with customers via a widget on your website? Then convert their info to a lead. We use Pure Chat currently (free), and it's hard to keep so many tabs open on Chrome ;)