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Matt Gabrenya

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  1. Leads: customize status & assign tech

    41 votes
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    under review  ·  9 comments  ·  General  ·  Admin →
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    Matt Gabrenya supported this idea  · 

  2. Queues for different tickets

    25 votes
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    5 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Could you just use the ticket custom field types in conjunction with saved ticket searches to get this?

    I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc

    Comment with details if you think it’s very different, so we know what is missing. (details)

    An error occurred while saving the comment
    Matt Gabrenya commented  · 

    This is extremely important to me as well.

    The most important elements of this feature to me are the following:
    - Users can be assigned to one or many queues.
    - Tickets can be assigned to one queue.
    - The "view all" tickets page allows sorting by queue.

    Matt Gabrenya supported this idea  · 

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