Bea

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  1. 45 votes
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      5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      Bea supported this idea  · 
      Bea commented  · 

      We have the same problem with tickets that are pulled into an invoice via shopping. They are not being changed to invoiced. As per your support team this is by design, which makes absolutely no sense. We handle hundreds of tickets in an average week and go through a double check of the resolved tickets, before invoicing them. We group the tickets by resolved status for that purpose. Leaving the already invoiced tickets as resolved and having to click into each to see, if it was invoiced, or to mark it invoiced is a huge waste of time. Please fix this ASAP! Thank you!

    • 16 votes
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        7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        Bea supported this idea  · 
        Bea commented  · 

        We have customers to whom we snail mail and it would be nice to be able to mark those invoice as sent. Any news on when this feature will be available?

      • 119 votes
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          planned  ·  27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          Bea supported this idea  · 
          Bea commented  · 

          We have several customers with multiple locations, for which they want to be billed separately. The only way to achieve that, is to create each location as a new customer. The primary contact for those locations/customers should all be the same. That is currently not possible since the names and emails can't be duplicated. Would appreciate a fix for that!

        • 163 votes
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            34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

            Thanks for the votes everyone, we have been watching this thread for a while and are only holding off because this seems like it will have to be a really deep/technical integration to provide the right level of value. It will probably take a ton of development time away from big things like QuickBooks/Xero integrations. We just need to wait for the right time.

            Bea supported this idea  · 
          • 8 votes
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              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              Bea supported this idea  · 
            • 20 votes
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                5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                Bea shared this idea  · 
              • 23 votes
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  Bea supported this idea  · 
                • 17 votes
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                    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    Bea supported this idea  · 

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