Disable Ticket Progress Tracker
A significant percentage of our client jobs don't fully fall under the standard "Progress Tracker" within the ticket window. It would be great to have the ability to either turn it off for all of our customers, edit the list to correctly fit a customer, or turn it off for specific customers.
The ticket training videos even state that you don't have to follow the set guideline, but it would be nice to not have to look at it on the tickets that it isn't needed.
Thank you!
HI there — If you change your business type to “MSP” in Admin > Initial Settings Wizard you can turn this off for all your tickets.
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Eugene van der Walt commented
Cant seem to find this option well.
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head to Admin, Ticket Settings - disable progress
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Tim commented
Where is this MSP? I went to Initial Settings Wizard and don't see that option anywhere. We have Cell Phone Repair Shops, But don't want the Techs to have to go in and move through all the Progress Functions.
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Alfredo commented
Would be great if we could edit the list to better fit our business model. any chance?
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sundaysu commented
Is there anyway to modify the progress window? Or possibly hide it from customer view.
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Ben commented
How would I change the list?
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Rob commented
We're in the same position as Jonathan, so we went ahead with Rob's recommendation of of changing the business type to MSP.
Unfortunately, the progress tracker is still present in the Customer portal! This is a pretty big problem for us as we don't want our customers going into their portal and seeing
1. Diagnostic: No
2. Work Approved: No