Tickets / Group by
The option to group tickets based on status is really helpful as an idea, but when you use it, each status breaks them up into sections. The individual groups should be all featured together, but at the moment if i group them by status then i end up with 3 or 4 different groups for 'invoiced' orders.
You can currently sort the column by status. Would that work? We don’t have immediate plans to change the layout for the Group By feature.
Farook Ayub commented
Hi. I have grouped my tickets by status, & now would like to arrange the groups in the order that I prefer, like 'New' "In Progress' and so on. Presently the group list has decided on its own arrangement of the groups. Is this possible?
Hi RS team. I'm experiencing the same issue as Attila. Was there ever a fix for this? The grouping function ins't very helpful if it only groups the current screen's tickets together and not all tickets.
What would be even better is if there was a dropdown for "Problem" like there is for "Status" and "Ticket Type".
Attila, I've created a new/similar request, please go Vote and continue the discussion there.
Yes, please send us a screenshot at email@example.com.
I can sort the column by status no problem, but the issue I'm having is that e.g. I have 3 new tickets on the first page, 4 on the second page and 31 on the third page. I suppose they should be on page in one group. The same happening to the other statuses. I only use the primary grouping by status. If a screenshot would help to explain it better, then please contact me and I can send you email. Thanks Robert.