Update Subject in New Ticket Comment
When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.
I would like to be able to make custom fields under subject so I can run a report to find specific comments.
Barry arendt commented
I would like to be able to add a new subject of Enroute
This would also help make the actions taken by employees easier to track in the Performance Report because they can be more granular and specific.
How do you make the notes show up on the ticket after you have talked to the customer. You can put it in the email notes but not on the ticket its self.
Ian Hawkes commented
I'd like to see this too. Frinstance, we make a note of any equipment that is left by the customer - it would be nice to have this as a category rather than "other"