I suggest you ...

Update Subject in New Ticket Comment

When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.

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Rick B shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

4 comments

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  • August commented  ·   ·  Flag as inappropriate

    This would also help make the actions taken by employees easier to track in the Performance Report because they can be more granular and specific.

  • juanita.bell commented  ·   ·  Flag as inappropriate

    How do you make the notes show up on the ticket after you have talked to the customer. You can put it in the email notes but not on the ticket its self.

  • Ian Hawkes commented  ·   ·  Flag as inappropriate

    I'd like to see this too. Frinstance, we make a note of any equipment that is left by the customer - it would be nice to have this as a category rather than "other"

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