Canned Responses for Private Notes
On the ticket tab where there are canned responses to send to the customer we would like to be able to create canned responses that our IT experts would enter to describe work done during the repair process
3
votes
Sara Wiese
shared this idea
Thanks for the suggestion, we’ll get a separate list available for the private ones in the coming weeks, just need to shuffle work around!
have fun
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Chuckles (Instigator, RS User)
commented
This is live! Maybe different canned responses could be available for private notes.
Thanks for the hard work!