Danny Hernandez

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  1. 34 votes
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    planned  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
  2. 10 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
  3. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
  4. 35 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
    Danny Hernandez commented  · 

    GPS tracking info would be helpful. When we get an emergency call we try to see which tech is the closest to the site.

  5. 7 votes
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    under review  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    We use Auth.net for one time or subscription ACH payments. Auth.net ACH transaction fee is half if not a third of processing a CC.

    Danny Hernandez supported this idea  · 
  6. 2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez shared this idea  · 
  7. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    1. Would be nice to have time worked by technician versus time logged into tickets.
    2. We do not compare tech performance based on invoiced time or products sold since most of our clients are on monthly recurring contracts. We do want to make sure that techs are not taking a long time to address the tickets.
    3. Would like to see average ticket time per tech, average time before closing ticket, average tickets closed per day. I want this info on the tech "dashboard" so they see where they are at compared to last week or last month.

  8. 14 votes
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    planned  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    This would really help. We just started using RepairShopr and accidentally left a ticket timer running through the weekend. There was no notification or alert of any kind that could be set.

    We also noticed there is no way to force a tech to start the timer on a ticket. One feature that I do like is that the tech can only have 1 ticket timer running which forces them to focus on 1 ticket at a time.

    Danny Hernandez supported this idea  · 
  9. 23 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    We have field techs that can go out of town for installations. This would make it easier for them to clock in and out.

    Danny Hernandez supported this idea  · 
  10. 4 votes
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    planned  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    Would be nice if the FreePBX integration would link to customer contacts. At the moment the FreePBX only links Customer phone numbers.

  11. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    Our current system allows us to map all work orders so we can group them more efficiently. The system doesn't suggest a route, but at least allows us to see all service calls in an area and we can divide it up the best way possible.

  12. 6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    Techs were just asking about this feature. They can punch in from their workstation, but they can't punch out if they are out in the field and are taking a lunch.

  13. 7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez commented  · 

    I just sen an email about this. We carry inventory on each service vehicle. It would be nice if the techs takes inventory from their service vehicle to add it to a ticket they are working on the vehicle inventory would reflect that. We can transfer inventory from office to each vehicle. We usually replenish the vehicles inventory on a weekly bases. Would be nice to have a report we can print out that would show what inventory needs to be replenished. We would also like to do a quick stock take once a month or so and look for any inventory discrepancies.

    Danny Hernandez supported this idea  · 
  14. 5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
  15. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
  16. 30 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
  17. 39 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Just for clarification, we have multi-location inventory but this suggestion is to make it more granular “per-location” to have different settings per locations as far as what’s tracked/etc.

    Danny Hernandez commented  · 

    We would like to record inventory levels for each service vehicle separate form the main office warehouse.

    Danny Hernandez commented  · 

    This would also help our company. Our service vehicles carry inventory which we take on a weekly bases. I would be very helpful if we would know if the van heading to a site has part XYZ for a non-related service call in the same area.

  18. 14 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 
    Danny Hernandez commented  · 

    I second this!

    3. Assets - since we have assets, it would be AWESOME if they were somehow linked to an existing unattended access in screen connect. And even better... Poll screen connect for the sessions, and create assets in repairshopr with whatever screenconnect already knows. Then, when you assign an asset to a ticket, the screenconnect button would just connect you to the computer.

    1. Have SC linked to an asset.
    2. Have RepairShopr query SC for session stats to add into ticket.

  19. 13 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Danny Hernandez supported this idea  · 

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