Does this not exist?
We did use Woo, but are moving to Magneto, much better flexibility.
Not sure if this will help you, but we use Canned responses, and Tech's can hit these to notify customers they are on route, we often stick an ETA in there based on Google Maps arrival time.
In terms of notifying the team of Tech's again we utilise SLACK and have a Repairshopr channel we then share amongst the team, so everyone can see when a ticket is created whether by us or by customers using the portal. Doesn't solve you tracking issue but may help?
Definitely has my vote, when adding products, it's handy to be able to search on an SKU to avoid duplication, adding to PO would be quicker also.
How about a simple filter on the Estimate section, I'd like to be able to see Estimates that have been sent but are still awaiting approval or decline?
This is a key request in my mind. Often parts will come in via courier before an invoice either via post or email. Being able to book this stock in and update inventory is critical.
Planned means we want to do it, not that it’s scheduled for a dev to work on yet.
We just scheduled a few tasks that had 70+ votes, we can’t do this before those.
I agree, that or you can add start and finish times to the ticket update system, these updates would then carry the start, finish and total times so clients can see when the work was undertaken. If other users didn't require the full info they would have the option to just so the time.
Personally I think the Toggl integration is great, however the ticket never reflects these logs to the client with within the ticket or on the PDF option.