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  1. Hello, When making a "New Ticket Comment" you select your "Update Subject" I think one of the items in here should be "Update"

    Sometimes we just want to email our client an update on their repair, and it doesn't really fall under any of the other categories.

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  2. Save Settings On Google Cloud Print when you do a new Sync

    As I am setting up My account I noticed that every time you add a printer to CLoud print and sync with Repair Shopr IT resets all the settings even on the printers that did not change.

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    1 comment  ·  Admin →
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    declined  ·  Randy responded

    Google Print was discontinued by Google.

  3. An optional popup message during checkout

    This would be a great way to make sure the customer gets all the information about there computer and repairs. When the technician is finalizing the ticket, it would be very helpful if the there was a "popup message center button" They would then fill out a message box so that whoever is checking the customer can give them special instructions and follow up information from the technician. Once the person checking out the customer has read and explained the information, an ok button would clear it and payment can be taken

    5 votes
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    declined  ·  0 comments  ·  Admin →
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  4. Ticket Comments should be able to be edited. This should be an assignable option under Security Groups.

    I think Ticket Comments should be editable so that typos, etc. can be fixed without having to copy the text, delete the ticket comment, adding a new ticket comment, pasting text, editing it, and then finally posting it.

    43 votes
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    declined  ·  13 comments  ·  Admin →
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  5. Department Inventory Report

    It would be nice to have a Department report. To be able to see how much each month is sold from each department, such as keyboards, hard drives, software. Etc.

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  6. Tentative Calendar Events

    HOW HAS NO ONE ELSE THOUGH OF THIS ?!!?!?!

    Hey guys, this is CRITICAL. I just realized how much we are failing by not having these features. We constantly have business appointments that are "flexible" and just need to be on the calendar so they can be "fit in" between appointment gaps.

    EVERY enterprise/decent calendar program (Google/Exchange/365/OutOfOffice/etc) uses different "types" of events (busy/tentative/free), so why not RS?

    We need appointments to have a type so we can know if appointments are tentative. Otherwise, we are risking losing appointments because of being "booked solid" when one of those may be okay…

    5 votes
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    declined  ·  7 comments  ·  Admin →
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  7. Integrate with Payleap

    Would be nice if Repair Shopr integrated with Payleap for Credit card transactions and Recurring charges

    1 vote
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    declined  ·  Robert Reichner responded

    Because there are so many possible options, we’re not currently considering additional payment integrations at this time.

  8. Enable "Low Cost" Tracking Feature

    Hi RS,

    With computer hardware and parts, the prices tend to fluctuate, A LOT. Currently, we are using the "worst case scenario high price" for our Cost field on inventory items. That way we know not to buy if it's above that cost for some reason.

    A good example is SSDs (256GB). We have our cost in (conservatively) at $119. However, sometimes they cost as much as $140 (in which case we'll hold off on buying until the price drops), other times they're as low as $105 (in which case we'll stock up). Currently, they are on sale for $95-100.…

    1 vote
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    declined  ·  Robert Reichner responded

    This is a good idea but probably a major feature and not on our immediate roadmap.

  9. Speech to text.

    I would like to see speech to text and maybe an app for iPads for the kiosk I'm gonna use my iPad as a kiosk have the customer fill it out and it would be nice when they're explaining a problem if they could just use the microphone and speak it and it will type for them instead of trying to type on an iPad, would be very cumbersome I would believe or is there something out there already. trying to use Dragon but you can only copy and paste it, can't do it right in the fields so checking…

    1 vote
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    declined  ·  Robert Reichner responded

    This probably isn’t in the scope of something we plan to build in the near future, though it’s certainly an interesting idea!

  10. Add date/time to suggestions and replies

    When looking at the suggestions and the replies it is hard to determine when an idea is really old or not. It would be cool to see when an idea was marked as Planned or In Progress. Also, it would be cool to have a "read by admin" mark to show ideas are heard.

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    declined  ·  Rajesh Agarwal responded

    This is actually an off-the-shelf product we are using called UserVoice – I think you are referring to this forum/vote system itself?

    We’ll try to add estimates when we make updates like this one I’m typing now :)

  11. Add an integrations with Freshbooks

    Please add the ability to import all customers w/ notes, invoices (including recurring), expenses & estimates.

    4 votes
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    declined  ·  Robert Reichner responded

    We plan to focus on Quickbooks and Xero for the time being. We may return to this down the road. We did add an exportable CSV formatted for Freshbooks, though.

  12. Be able to add check marks to "field types" under creating "fields" under custom field types.

    Being able to add something like additional items left as an additional custom field and being able to pick under "field types" to use check marks . you guys currently offer the "check box option" but would like a "check box option" with an add answer option to name the check box. and make multiple check boxes availble under the same field type.

    1 vote
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    declined  ·  Robert Reichner responded

    This would probably be challenging to design well. The best bet would be to have a check box and text field for those questions. We’ll decline at the moment but can revisit when we revise how custom fields are handled in the future.

  13. UI Improvements

    The rule I was taught when programming was "Make every CREATE or DELETE action deliberate (at least two clicks with no defaults!), so as to reduce potential issues from accidental clicks! Especially when sequential numbering systems can be affected!" This is even MORE important now that people are using smartphones, tablets and touch screens in general! The possibility of a mis-click is quite high!

    For example, Invoices and Estimates can be created with a single click and no line items! This can really throw off numbering sequences and accounting flags. I suggest implementing a "cart", you can add items to…

    1 vote
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    declined  ·  Robert Reichner responded

    We have been reviewing deletes throughout the app. We don’t have plans to add a cart function for invoices and estimates at the moment, though as we haven’t heard this affecting many users.

  14. Remote support feature

    How about a remote support tool to be able to control customers computer remotely. When I had kayako they had the tool called OnSite which basically worked just like logmein rescue where you enter a session number and a tool downloads and then connects the customer remotely with the technician.

    I think that would be a good feature to integrate with RepairShopr. Do it in-house though if possible so we do not have to integrate and pay for another product thru another company.

    1 vote
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    declined  ·  Robert Reichner responded

    We plan to integrate with additional solutions for this but aren’t currently looking at building this ourselves.

  15. Integrate Propay payment solutions

    Propay has a great pricing option and swipe available with api. It would be nice to see the integration. www.propay.com

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  16. Any chance we can get an integration with recurly.com?

    We currently use recurly.com to manage most of our managed services. The system currently in place with repairshopper is great but the customers are not able to change or update billing information on there own.

    2 votes
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    declined  ·  Robert Reichner responded

    We’re not currently looking at this kind of integration. We’ll consider ways that custom information might be entered into the Customer Portal, though.

  17. For walk in customers there would be separate option for creating ticket and invoice

    For walk in customers, there should be separate option that directly create ticket with timer in no time and no email should be necessary . Kindly do this as ticket system is basically for mail in customers and customers through email. There should be separate system for walk in customers so no time would be taken.

    1 vote
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    declined  ·  Robert Reichner responded

    The walk-in customer is really only intended for people that don’t want to leave their name. You should be able to create customers for walk-ins that only want to leave a phone number currently.

  18. Change order of toolbar modules

    This is a very minor idea and is not urgent. I just noticed the order of the modules on the toolbar are kind of out of "order" according to our workflow when recently training a noob.

    It makes sense that Customers is first - for lookup or creation. However, after finding or adding a customer, you most often create a Ticket. If it's a field job, you add that after a ticket, if not during. Then you add estimates to a ticket, maybe order parts or use inventory, and then make an invoice.

    Not sure if it would be possible…

    1 vote
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    declined  ·  Robert Reichner responded

    This follows Quickbooks conventions so we probably won’t change it for now.

  19. Device Check-in widget for facebook pages!

    I would love to see the device check in and ticket status widgets available for our facebook pages too!

    3 votes
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    declined  ·  Robert Reichner responded

    Really like this idea but unfortunately this is not something that Facebook’s platform would support.

  20. Import FreshBooks data

    I've been using FreshBooks for over 7 years, so it is difficult to switch to a new product that can't import all my data from it. Ideally your product would utilize the FreshBooks API to pull the data over. You can check out harvestapp.com for an example of this working correctly.

    1 vote
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    declined  ·  Robert Reichner responded

    We’ve found that accounting system integrations are quite significant so we plan to develop Quickbooks and Xero as the main ones for now.

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