How to tell whether a comment in a ticket was emailed to the customer
place a little envelope icon next to the comment in the ticket details.... or include the communication in the customer communication log... or both
The communication log will now have that info, plus a small icon has been in there for beta testers. (We will improve shortly)
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Ryan (CTO, Pinellas Computers) commented
@troy: I don't see the small icon anywhere? Maybe add the little blue envelope on the ticket comment section? What am I missing?
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Ryan (CTO, Pinellas Computers) commented
YES! All of our communications are belong in the log. @Troy - DO IT!
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Curtis N Christine Quinn commented
One of those ideas you wonder how it wasn't designed that way all along. Great idea!
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r0tten commented
yes, great idea.
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Spencer Pous commented
This is a really great idea!