Spencer Pous

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  1. 15 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Spencer Pous shared this idea  · 
  2. 36 votes
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    under review  ·  8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    I would love to see integration for time clock/more with AutoMile. They have an API and great solutions for GPS fleet tracking. Please add integration. This is great for MSPs.

    http://userguide.automile.com

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    Spencer Pous commented  · 

    I think this would be great. We used Locqus Field Management before switching to RepairShopr. It was great for the field, but lacked all the customization that we needed. But I would like to have the field tracking again!

  3. 8 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    Really nothing on this one?

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    Spencer Pous commented  · 

    +1 for MSP feature

    Spencer Pous shared this idea  · 
  4. 18 votes
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    under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Spencer Pous supported this idea  · 
  5. 113 votes
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    34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

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    Spencer Pous commented  · 

    +1 for MSP feature

    You could integrate with MileIQ or one of the mile tracking through cellular phone companies.

  6. 17 votes
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    under review  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

  7. 25 votes
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    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all-

    So if you have a customer with 100 assets, you have to manually link them all? When they create a new one, it’s not linked – and you have to go link it?

    Would it be better to have a contract cover all assets without having to select them??

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    Spencer Pous commented  · 

    +1 for MSP feature

    Also the ability to add multiple assets per contract

  8. 7 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

  9. 171 votes
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    66 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

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    Spencer Pous commented  · 

    +1 for MSP feature. I have seen this asked for and sent you an email about it a year ago. I have customers with 50+ properties. It would be nice to have a listing of all these properties and the tickets associated with each. So we can lookup the customer by name, one of there properties and see all notes that have gone on at that location.

  10. 24 votes
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    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

  11. 7 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

    Spencer Pous shared this idea  · 
  12. 17 votes
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    planned  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

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    Spencer Pous commented  · 

    Yes Please! I make updates when I get back to the office from the field often. Don't want customers to get texts at 9-11pm.

    Spencer Pous supported this idea  · 
  13. 6 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

  14. 0 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

  15. 6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

    We assign techs to customers. Unless they are out of town or absolutely swamped, they take care of their assigned customers.

  16. 0 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    +1 for MSP feature

  17. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Spencer Pous supported this idea  · 
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    Spencer Pous commented  · 

    This would be great! My receptionist is lazy or "forgets" to check this info!

  18. 15 votes
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    under review  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Spencer Pous shared this idea  · 
  19. 6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    What if instead of “skip receipt” checkbox, we just never print a receipt if the payment date field was changed? That generally means you are entering a payment that didn’t just happen that moment, like a mailed in check..

    Thoughts?

    Not excited about adding more fields, keeping the interface simple is what we receive the most feedback about in general.

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    Spencer Pous commented  · 

    yes! This is needed.

  20. 4 votes
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    under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Spencer Pous commented  · 

    What help desk services are you guys using?

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