305 results found

1. Notification rules per Store - bigchain

   need to have a drop down to select what store to listen for on for notification, (if entry is blank then send all)

   as when tickets approve its send email to tech @ wrong store

   3 votes

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2. Marketr Reports

   Have the ability to see who or how many opens / Link tracking? This would give us the ability to see what type of campaigns are more successful than others.

   3 votes

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3. the ability to select an area to enter text with my mouse when making an invoice

   it would be super nice if i could select an area, with the mouse, in the description text box to enter text while making an invoice...

   12 votes

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4. Customer Purchase Price Generation

   It would be fantastic to have a system where my employees can simply click options of the device and condition and it can spit out a price. Something exactly like gazelle offers. Then we can control it on the back end, by adding options and the prices that come out. It wouldn't have to be fancy, but would really help us out.

   11 votes

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5. Show subscriptions when a new ticket is created, on the ticket, and when a customer is accessed

   I would love to be able to see that a customer has a subscription or a "Service Plan" while creating a ticket, In the ticket itself, and when I just pull the customer up. This would make knowing what customers have paid for service plans so much easier, Knowing when the customer needs to be invoices, or when the scope of work is inside their plan, etc.

   3 votes

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6. Add a customer service phone number

   Add a customer service phone number

   3 votes

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7. Use my own Favicon

   Could you make it possible to use my own favicon so that it shows up for my page and my bookmark?

   It would be a simple change that would make a big difference in personalising the portal to my business.

   Thanks
   Tony

   6 votes

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8. New Report: Statistics Comparison (For Locations and/or Employees)

   Hey guys,

   I'm constantly getting nagged to provide report stats to each of our locations. Each team (and most techs) always want to know how they did:
   - Who had the most new tickets
   - Who made the most invoices
   - Who billed the most money
   - Which location was the busiest
   - Other stat comparisons

   Really, it's mostly information currently available in the Overview Report. The issue is that I don't feel comfortable with everyone (or anyone for that matter) seeing our Last Month, MTD, Last Weeks, etc Gross and Net numbers. I just want them to know which "place" they came in compared to each other, so that they can "keep a competitive score" and have fun with it.

   I would really find it helpful to have an additional report for non-monetary comparison stats for each location. And, for single location shops, there could also be the same thing, but for employees only. I know that some of these things are already available in reports like Employee Performance and the Overview Reports; but this would be a much better "Daily Score Card" vs the other reports that function better as auditing tools.

   I've mocked up an example with features like big numbers as featured in the Admin page, and simple stats that everyone can use to see how they "stack up". Check it out:
   http://i.imgur.com/RmHa1IA.png

   Hey guys,

   I'm constantly getting nagged to provide report stats to each of our locations. Each team (and most techs) always want to know how they did:
   - Who had the most new tickets
   - Who made the most invoices
   - Who billed the most money
   - Which location was the busiest
   - Other stat comparisons

   Really, it's mostly information currently available in the Overview Report. The issue is that I don't feel comfortable with everyone (or anyone for that matter) seeing our Last Month, MTD, Last Weeks, etc Gross and Net numbers. I just want them to know which… more

   1 vote

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9. Missing "Credits" Field on Invoice - Only shows MISC credits - Where is the other?!?!?!?

   MISSING FIELD - We can't show credits on the invoice or see actual credits anywhere on the client account. I thought we could see this before... its gone now? Currently, only MISC credits can be shown on the invoice.

   Please fix asap - Right Meow Meow~ :)

   3 votes

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10. integrate with ShipRush to support mail-in repair business

    shiprush is a fantastic automated solution for managing mail-in repairs, as well as parts sales. It is very well established. I'd love to see RepairShopr integrated with ShipRush for seamless management of shipping.

    6 votes

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11. Add Stripe ability for customers to use stored Credit Cards

    Here's the note from the initial request for this do be done.

    COMPLETED · Robert Reichner
    ADMIN
    Robert Reichner (CEO, RepairShopr, RepairShopr) responded · July 10, 2014
    This is live for Authorize.net! We’ll be adding Stripe in the near future.

    Unfortunately it's been a year and Stripe still does not have this function. Please provide this function for Stripe users.

    4 votes

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    under review  ·  Robert Reichner responded

    Thanks for clarifying. There are a number of security considerations to surfacing stored credit cards for customers. We may consider this down the road, but it would be something for the future.

12. list of products with serial numbers a customer have bought, on the customer page
    15 votes

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13. Field Job Ticket Work Flow Needs Impovement

    We have a problem with the way the workflow is happening in RS for the Field Techs. It has been a little Jaring here lately.

    So here is the problem.... Someone calls in the shop and needs a new service call so we make a ticket and assign this to a user we make called "Field Techs" since most of the time we want the first available tech to get the ticket/job so we dont just assign it to this field techs user we made so that all the techs get a email and text message about the problem (Note: we edited the user to have all the techs cell phone numbers and emails under the user so this sends it to everyone)

    So that is the First problem. There needs to be a separate Job Que or Ticket Screen just for Filed jobs where a tech can look at all the field jobs and pick a ticket and assign it to themselves at that time.

    Now the second problem is all of our managed services clients get training on how to login the portal and submit a ticket. So now this way makes the ticket turn blue on the in shop wall mounted TV/Dashboard but leaves the tickets in the ques with everything else including in shop. So it makes it hard to find since its marked From portal and not assigned to anyone.

    Third Problem... customers send an email for support and it goes to the Leads section and then it automatically created a ticket for a customer if they already exist. However, it doesn't notify the techs besides a new leads email. But the main problem is it drops the tickets into the que with all the other tickets with no one assigned.

    So needless to say we have 3 ways to get filed jobs / service call tickets. So we just need a more streamlined way of getting these all in one place and making them all turn the dashboard blue. (the dashboard needs an upgrade to allow us to customize the changing of colors in different situations but that's a different story.

    What I would like to see happen, Some Sort of Que/ Filed Jobs area.. Like one place to see these types of Tickets.. It makes the Work Flow hard to follow when you can have them Three different places and different ways to see/ find them with different ways of notifications.

    The field techs user we have made (which takes one of our 10 users) has been the best way for us to get everyone informed and close to on the same page. But when a customer puts in a ticket or sends an email to the leads sometimes the tickets can get missed.

    We have a problem with the way the workflow is happening in RS for the Field Techs. It has been a little Jaring here lately.

    So here is the problem.... Someone calls in the shop and needs a new service call so we make a ticket and assign this to a user we make called "Field Techs" since most of the time we want the first available tech to get the ticket/job so we dont just assign it to this field techs user we made so that all the techs get a email and text message about the problem (Note:… more

    4 votes

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14. Integrate with Panorama9

    It would be great if you worked on an integration with Panorama9

    15 votes

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15. Work Flow Optimization

    Key updates that our team believes will increase work flow, also please advise if these can be done on just our account, if not everybodys, since they makes sense to do...

    • capitalize first last auto when creating a customer
    • remove work approved to proceed when creating a ticket (our team does not use this option so for us it is redundant)
    • sort tickets by status default when clicking tickets (not grouped by; looks different)
    • fix searches on invoices not showing results properly (ex. we type last name nothing shows, if we type first it does but there is obviously always many results)
    • hide custom password field on invoices
    • stop dropdowns/auto selection when creating ticket titles

    Thank you!

    Key updates that our team believes will increase work flow, also please advise if these can be done on just our account, if not everybodys, since they makes sense to do...

    • capitalize first last auto when creating a customer
    • remove work approved to proceed when creating a ticket (our team does not use this option so for us it is redundant)
    • sort tickets by status default when clicking tickets (not grouped by; looks different)
    • fix searches on invoices not showing results properly (ex. we type last name nothing shows, if we type first it does but there is obviously always… more
    3 votes

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16. asset field type include hyperlink

    Include hyperlink in asset field type. It currently only supports Textbox, checkbox, dropdown, and datefield. If we could include a hyperlink i can use the website to open our other software with a link directly to the asset in question.

    3 votes

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17. Barcode queue

    Being able to print a large queue of inventory labels would be an excellent addition. Whether through a 'Receive Inventory' queue that adds items and gives the option to add items to be labeled, or the option to trigger printed labels with quantity changes, it would streamline things quite a bit!

    3 votes

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18. RECURRING BILLING Schedule NEEDS TO HAVE END DATE OPTION

    THE RECURRING BILLING NEEDS TO HAVE AN END DATE FOR AUTHORIZE.NET

    9 votes

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19. Please add basecamp integraiton

    We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.

    Their API is on github, here:
    https://github.com/basecamp/bcx-api/

    17 votes

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20. Make ticket updates/notes easier to read

    My technicians are having trouble reading ticket updates when more than one of them works on a computer. It would really help if ticket notes were put into sections such as a section solely for customer contacts, diagnostics, solutions, etc.

    It would really make the ticket easier and faster to look through and know what is going on or what has already happened. It is hard even for myself when I go to look over things in our service center and have to read through a big jumble of different things to find what I am looking for.

    Thank you for your consideration.

    My technicians are having trouble reading ticket updates when more than one of them works on a computer. It would really help if ticket notes were put into sections such as a section solely for customer contacts, diagnostics, solutions, etc.

    It would really make the ticket easier and faster to look through and know what is going on or what has already happened. It is hard even for myself when I go to look over things in our service center and have to read through a big jumble of different things to find what I am looking for.

    Thank you… more

    3 votes

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