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Damon Germano

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My feedback

10 results found

  1. Add Change Client to Ticket Automation

    1 vote
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    Damon Germano shared this idea  · 

  2. merge button on ticket page for merging multiple tickets at once after you have selected them

    30 votes
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    3 comments  ·  General  ·  Admin →
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    Damon Germano supported this idea  · 

  3. Bulk download selected invoices in PDF

    40 votes
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  4. Ticket Automation Content Condition

    6 votes
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    Damon Germano commented  · 

    I would totally love this.

    Currently, Ninja BitDefender threats are created as Activity Alerts and don't filter down to the client.
    I could setup a host of automations if I could scan the Initial Issue and create actions based on that content.

    Also, we should be able to change the client.

    If Subject Contains Activity Alert
    And Initial Issue Contains Great Client #1
    Then Change Type to Threat Management
    And Change Client to Great Client #1
    Set Priority to HIGH

    There is so much more we could be doing with automations.
    It's literally the key to our success, it would be nice if RepairShopr made this far more robust.

    Damon Germano supported this idea  · 

  5. Enable DKIM support

    47 votes
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    Damon Germano commented  · 

    I can say that my own emails from RS back to myself are flagged by Google because they appear as SPAM. They don't end up in SPAM, but I am warned by a giant banner that this message may be SPAM. Our SPF is correct as well. It's concerning to think that some emails sent by RS could end up in SPAM folders of clients. Having some DKIM support would help. I too am all for this being implemented.

    Or, allow us to send through our own SMTP server and from our own domain. That would also be acceptable, and in many cases, better. Thank you so much.

    Damon Germano supported this idea  · 

  6. Stop reformatting (rehashing) URLs in ticket comments

    9 votes
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    5 comments  ·  General  ·  Admin →
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  7. Enable recurring tickets for weekdays.

    4 votes
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  8. Edit recurring tickets

    3 votes
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    Damon Germano commented  · 

    Nice to see all the movement on this issue.

  9. Format estimates so they don't appear as jumbled text

    4 votes
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  10. Link Vendors to Assets

    1 vote
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