I would totally love this.
Currently, Ninja BitDefender threats are created as Activity Alerts and don't filter down to the client.
I could setup a host of automations if I could scan the Initial Issue and create actions based on that content.
Also, we should be able to change the client.
If Subject Contains Activity Alert
And Initial Issue Contains Great Client #1
Then Change Type to Threat Management
And Change Client to Great Client #1
Set Priority to HIGH
There is so much more we could be doing with automations.
It's literally the key to our success, it would be nice if RepairShopr made this far more robust.
I can say that my own emails from RS back to myself are flagged by Google because they appear as SPAM. They don't end up in SPAM, but I am warned by a giant banner that this message may be SPAM. Our SPF is correct as well. It's concerning to think that some emails sent by RS could end up in SPAM folders of clients. Having some DKIM support would help. I too am all for this being implemented.
Or, allow us to send through our own SMTP server and from our own domain. That would also be acceptable, and in many cases, better. Thank you so much.
Nice to see all the movement on this issue.