18 votesDerek Salsbery - Tech Doctors commented
I agree and additionally add that what is the real purpose for the status of Customer reply? it is better seen as ---we as techs set CR (should be called Waiting on Customer) which already exists...we mark all statuses, nothing is automated for ticket statuses.
1 voteDerek Salsbery - Tech Doctors commented
the email sent out showing the updates is very basic and needs more info..Derek Salsbery - Tech Doctors shared this idea ·