Derek Salsbery - Tech Doctors

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  1. 18 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Derek Salsbery - Tech Doctors commented  · 

    I agree and additionally add that what is the real purpose for the status of Customer reply? it is better seen as ---we as techs set CR (should be called Waiting on Customer) which already exists...we mark all statuses, nothing is automated for ticket statuses.

    Derek Salsbery - Tech Doctors supported this idea  · 
  2. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Derek Salsbery - Tech Doctors commented  · 

    the email sent out showing the updates is very basic and needs more info..

    Derek Salsbery - Tech Doctors shared this idea  · 
  3. 49 votes
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    under review  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Derek Salsbery - Tech Doctors supported this idea  · 

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