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Set Different Default Ticket Due Dates for Custom Field Type

Its great that now the default ticket due date is editable in Ticket Preferences. However we repair a wide variety of devices, with different due dates. For example if we are fixing a phone we usually have the ticket due in an hour, if its a PC its usually due within 24 hours, if its a cattle preg tester its due within a week.

Our preference is for the default to be variable based on Custom Field Type, or Issue Type.

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Patrick King shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • saeed.omar commented  ·   ·  Flag as inappropriate

    Great Idea
    I have another idea, Due date calculate working days only based on calendar customization

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